Help desk

Help desk at Russell Tobin Help desk at Russell Tobin in Alpharetta, Georgia Posted in 1 day ago.

Type:

full-time

Job Description:

???? IT Service Desk Agent | Help Desk Technician ???? Alpharetta, GA - Candidate MUST be local ???? 6/12-Month Contract - to - hire ???? $22 to 25/hour A leading financial services organization is looking for a customer-focused IT Service Desk Agent to join their team. This is a great opportunity for someone who thrives in a high-volume support environment and wants to grow their career in IT with a reputable company. ???? What You'll Do Serve as the first point of contact for end users via phone and chat Troubleshoot and resolve hardware, software, and system issues in real time Accurately log incidents, resolutions, and troubleshooting steps in a ticketing system Escalate complex issues to appropriate teams while managing user expectations Deliver a high-quality customer experience with professionalism and empathy Handle multiple tickets simultaneously while meeting SLAs and performance metrics ???? What We're Looking For High school diploma or GED required Bachelor's degree preferred (or equivalent work experience) 2+ years of IT support / service desk experience (call center or high-volume environment preferred) Strong customer service and communication skills (client-facing mindset is key) Solid understanding of: Windows OS Enterprise applications Basic hardware troubleshooting Ability to multitask, prioritize, and stay organized in a fast-paced setting Flexibility to work varied shifts in a 24/7 environment ? Why This Role? Gain experience with a well-established financial institution Work in a fast-paced, team-oriented environment Strong opportunity for career growth in IT and operations Build both technical and client-facing skills Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity Pride Global and its affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment Pride Global and its affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. If you're someone who enjoys solving problems, helping people, and working in a dynamic environment, we'd love to connect! ???? Apply or message me directly to learn more..