IT Service Desk Agent#26-10720

$25 per hour

Alpharetta, GA

Onsite Job Description

At-a-Glance:

Are you ready to build your career by joining a global financial institution. If so, our client is hiring an IT Service Desk Agent.

Position Type:

Contract

Onsite

Shift Requirements:

Afternoon coverage, up to 6 - 8 PM local time

Requirements:

High school diploma or GED

2-5 years of IT Support, Help Desk, Service Desk, or Technical Support experience in a fast-paced environment

Experience supporting users via phone, chat, and ticketing systems

Strong troubleshooting skills with hardware, software, and Windows systems

Excellent customer service and communication skills (written and verbal)

Strong problem-solving and critical-thinking abilities

Self-motivated with the ability to work independently and prioritize tasks under pressure

Technical aptitude with the ability to learn and support a broad range of IT systems and applications

Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems

Preferences:

2-5 years of demonstrated customer support experience via phone and chat

Responsibilities:

Serve as the first point of contact for end users seeking IT support through phone and live chat in a 24x7x365 environment

Deliver exceptional customer service, efficiently resolve technical issues, and ensure accurate documentation in a ticketing system

Demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates

Contribute to continuous improvement by identifying opportunities to streamline or automate processes

Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components

Perform incident assessment, triage, research, training/education, resolution, and recovery

Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively

Install, modify, clean, or repair hardware and software as required

Leverage both chat and call platforms efficiently while handling multiple requests concurrently

Collaborate with team members to ensure service excellence and share knowledge

Adhere to company policies and procedures, contributing to a safe and professional work environment

Demonstrate flexibility and willingness to support variable shifts including holidays, overtime, shift changes, and weekends

Continuously seek opportunities for self-improvement and operational efficiency

Get in

Touch:

We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Abhishek at (201) 633-7673 to learn more. #LI-VK1

#HbM6349