FSLA Type:

Full-time, Exempt Salary Range:

$37,000

Reports To:

Director of Information Technology Services Opening Date:

09/11/2026 General Summary Provide workstation and on-call IT support services for the College community. Essential Job Functions Answer help desk Provide hands-on and remote-controlled workstation support Manage hardware and software procurement, deployment and Resolve calls in the call tracking system; assume primary responsibility for client workstation Manage print server queues and network Provide on-call support as Record all support activities for tracking and monitoring Participate in ITS planning Work with Support Center analysts and senior technicians to understand workstation support _ Responsible for all work in progress assigned to ensure completion of tasks and proper communications with Must be able to work flexible Other duties as assigned Knowledge, Skills, and Abilities Skills and experiences with the use of technology in a business environment, including exposure to Help Desk, data communications and application environments (mainframe, workgroup, and desktop). Exceptional interpersonal, analytical and organizational Strong customer service/customer relations Familiarity with DOS/Windows and Lotus SmartSuite application Ability to translate technical terms into non-technical Ability to ascertain the criticality of incoming requests and Understanding of word processing, spreadsheets, and terminal products to properly diagnose Knowledge of computer terms and acronyms and the ability to learn new processes and procedures. Proficiency in audiovisual equipment.

EDUCATION AND EXPERIENCE

Associates degree in Computer Science or related field from an accredited college or university. Minimum three (3) years of experience in computer support. A+ Certification Desktop support experience PC reimaging experience Apply Now Paine College is an Equal Opportunity, Affirmative Action employer.