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KT
Kale Technology Services, LLC
IT Support Technician (Managed IT Services)
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Georgia data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,047 / year median in Georgia
-2% projected decline
Job Description
Kale Technology Services is a growing Managed IT Services (MSP) company dedicated to helping businesses stay productive, secure, and connected. We provide proactive IT support, cybersecurity, Microsoft 365 solutions, networking, cloud services, and technology consulting for businesses throughout Southwest Georgia and North Florida. We're looking for someone who enjoys helping people, takes pride in solving problems, and wants to build a long-term career in IT. This is NOT an entry-level position. We are looking for someone with previous IT support experience. Responsibilities Provide remote and onsite technical support for business clients Troubleshoot Windows 10/11 desktops and laptops Support Microsoft 365 (Outlook, Exchange, Teams, OneDrive, SharePoint) Manage Active Directory and user accounts Configure new computers and migrate user profiles Install and troubleshoot printers and scanners Diagnose basic network connectivity issues Escalate complex issues to senior engineers when necessary Document work performed in the ticketing system Maintain excellent communication with customers Participate in an on-call rotation as the company grows Required Qualifications 2+ years of IT Help Desk or MSP experience Strong Windows desktop troubleshooting skills Experience supporting Microsoft 365 Familiarity with Active Directory Basic networking knowledge (TCP/IP, DNS, DHCP) Experience with remote support software Excellent customer service and communication skills Professional appearance and attitude Valid driver's license Clean driving record Preferred Qualifications Experience with any of the following is a plus: Microsoft Intune Azure Active Directory / Entra ID NinjaOne or other RMM platforms Datto UniFi Networking SonicWall Meraki Hyper-V VMware Backup & Disaster Recovery solutions Cybersecurity best practices What We're Looking For We're looking for someone who: Enjoys helping people Is dependable and accountable Can manage multiple tickets without losing attention to detail Works well independently Has a positive attitude Wants to continue learning and earning certifications Represents our company professionally with every client Benefits Competitive salary Paid Time Off Paid Holidays Company vehicle for business travel Company-provided tools and equipment Paid training and certification opportunities Opportunities for advancement as the company grows Health insurance assistance available Why Join Kale Technology Services? We're building something special. This isn't just another help desk job—you'll have the opportunity to grow with a company that values customer service, teamwork, and doing things the right way. If you're looking for a place where your work makes a difference and your career can grow, we'd love to meet you.