View More Jobs Desktop Support Analyst Atlanta, GA, United States Apply Now Job Description The Desktop Support Analyst provides onsite End User Support at our new corporate office in Atlanta, GA (Brookhaven) to ensure employees have reliable access to the technology and infrastructure required to perform their work effectively. This role is responsible for resolving a wide range of hardware and software issues, supporting executive leadership, and maintaining shared technology resources—including video conference rooms, wireless networks, and other critical IT systems. This position directly influences operational performance, service delivery, and employee productivity. By keeping end‑user systems and shared technology resources running smoothly, the Desktop Support Analyst ensures internal teams can deliver consistent, high-quality service to customers. The starting salary for this position is $65,000, commensurate with experience.

What You'll Do:

Provide first and second-level technical support through walk-up, phone, email, and chat channels, resolving hardware, software, network, and access issues Deliver white-glove support to executive leadership, including Vice Presidents and senior leaders Install, configure, maintain, and troubleshoot desktop hardware, software, and mobile devices Support meeting and event technology, including audio/video conferencing and presentation systems Set up, relocate, and support workstations and technology for employees and visitors Perform remote endpoint maintenance, patching, vulnerability remediation, and proactive system health monitoring Deliver exceptional customer service by communicating clearly, resolving issues efficiently, and building strong relationships with users and stakeholders Troubleshoot complex technical issues and collaborate with internal teams and vendors to ensure timely resolution Support user training and knowledge-sharing initiatives to improve technology adoption and user experience Contribute to continuous improvement efforts by identifying process enhancements, supporting technology refresh projects, and helping standardize support practices

What We're Looking For:

Minimum 2 years of hands-on End User Support experience; a degree in Computer Science or related field preferred Strong expertise with Windows, macOS, iPadOS, iOS, Android, and general end-user hardware/software Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, SharePoint, OneDrive, and Microsoft Teams Hands-on experience with Microsoft Entra, Intune, and Active Directory for troubleshooting and user/device management Experience supporting conference room A/V equipment, Teams Rooms, and video collaboration technologies Ability to work effectively both independently and as part of a team; experience directing external support vendors is a plus Excellent written and verbal communication skills Flexibility to support occasional nights, weekends, and holidays as business needs require Ability to travel periodically for executive events or special projects

What You'll Get:

Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more About Us The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran Apply Now Job Info Job Identification 43455 Job Category Technology Posting Date 2026-10-06, 10:51 a.m. Locations 1001 Summit Blvd NE, Atlanta, GA, 30319, US Job Schedule Full time Remote No Number of Openings 1 Regular or Temporary Regular © MapTiler © OpenStreetMap contributors Legend Jobs at a location Group of locations © MapTiler © OpenStreetMap contributors | © Oracle Corporation Terms Legal Notices Use control and scroll to zoom the map Use two fingers to move the map 1001 Summit Blvd NE, Atlanta, GA, 30319, US Copy to Clipboard Similar Jobs