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Atlanta I.T. Service

Helpdesk Support Technician

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 4 weeks ago

Location: Duluth, GA (Onsite)

Last Updated: 3 days ago

Hours: Full-Time

Expires: 10/11/2026

Career Insights for Help Desk Technician / Analyst

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$47,978 / year median in Georgia

-1% projected decline

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Job Description

Applicants that wish to be considered for any positions should send their resume along with earnings history / expectancy to: mail to: Atlanta I.T.

Service Attn:

Jobs Opportunities 2590 Breckinridge Blvd Duluth, GA 30096 No phone calls, please! Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Applicant must be able to pass a drug screening and a background check. Candidates must have their own transportation and be able to commute to Duluth office daily.

To all recruitment agencies:

Atlanta I.T. Service does not accept agency resumes. Please do not forward resumes to our jobs alias, Atlanta I.T. Service employees or any other company location. Atlanta I.T. Service is not responsible for any fees related to unsolicited resumes. Atlanta I.T. Service is an equal opportunity employer. Employment here is based solely upon one's individual merit and qualifications directly related to professional competence. We don't discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, or any other characteristics protected by law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. Helpdesk Support Technician Duties include phone based technical support as well as server and network support at all levels having a focus on customer service. Job functions are focused on the workstation, basic server, printing, and network installation and troubleshooting. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A Microsoft Certified Professional certification will be required within 90 days after start of employment. Some daily clerical and sales support work will be expected.

Qualifications:

High school diploma or equivalent required. Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work. Work will be performed at Duluth office. Advanced working knowledge of personal computers and basic networking skills to include past and present software packages. Strong virus detection and removal skills are required. Proficient with multiple platforms and hardware; Mac and Windows XP and up. Accommodating, quick to learn and work well with others.