Job Summary We are seeking a dynamic and proactive IT Support Technician to join our technology team! In this vital role, you will be the frontline hero for resolving technical issues, ensuring seamless operation of computer systems, and supporting our users' digital needs. Your expertise will help maintain a robust IT infrastructure, troubleshoot hardware and software challenges, and deliver exceptional customer service. This position offers an exciting opportunity to grow your technical skills while making a meaningful impact on daily business operations. Duties Provide prompt and effective technical support to end-users via help desk systems, assisting with hardware, software, and network issues. Troubleshoot and resolve problems related to computer hardware, operating systems (Windows, Linux), and peripherals such as mobile devices. Manage user accounts and permissions through Entra ID. Support network infrastructure including LAN (Local Area Network), TCP/IP protocols, DNS, VPNs, firewalls, and network troubleshooting to ensure connectivity stability. Assist with equipment setup, maintenance, and troubleshooting of desktops, laptops, printers, and other IT hardware components. Maintain accurate customer support ticket records, track issue resolution progress, and communicate effectively with users throughout the support process. Collaborate with team members on IT infrastructure projects and contribute to ongoing system improvements for efficiency and security. Requirements Proven experience in IT support or desktop support roles with a strong understanding of computer networking concepts such as TCP/IP, LAN, DNS, VPNs, and firewalls. Proficiency in Windows operating systems (including Windows support), Linux environments, and common office productivity tools like Microsoft Office. Demonstrated ability to troubleshoot hardware issues, software conflicts, network problems, and equipment failures effectively. Familiarity with help desk systems and customer support ticket management tools. Strong communication skills with the ability to explain technical concepts clearly to non-technical users. Knowledge of Active Directory management, GPO configuration, and user account administration. Experience supporting mobile devices and operating systems in a corporate environment is a plus. Ability to analyze problems quickly and develop effective solutions while maintaining a positive attitude under pressure. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are preferred but not required. Join us as an IT Support Technician to be at the heart of our technology operations! Your technical expertise combined with your passion for customer service will ensure our team stays connected, secure, and productive every day.

Pay:

$15.00 - $20.00 per hour Expected hours: 30.0 per week

Benefits:

Flexible schedule Paid time off

Work Location:

In person