IT Specialist

Overview Are you a problem solver passionate about providing top-tier solutions? As an IT Specialist, you will provide second-level IT support to users across the SR400 Project office, and collaborate with industry experts and committed teams to solve complex technical challenges and ensuring seamless operations. You will be joining the $4.6B SR 400 Express Lanes project in Atlanta—one of the largest roadway projects in the United States—delivered through a public-private partnership led by FlatironDragados and ACCIONA. This landmark infrastructure project includes the design, construction, long-term operation, and maintenance of the corridor for 50 years, transforming a critical route and supporting mobility in one of the nation's fastest-growing regions. Apply now and transform your career with us. What you will be doing Installs, diagnoses, repairs, maintains, troubleshoots, and upgrades all PC hardware/software and related equipment, with some installation and occasional troubleshooting of various networked components such as routers, firewalls, switches, servers, access control systems, wireless access points, UPS's, printers, multifunctional devices, and phone systems. Interfaces with regional IT management on IT projects, remote jobsite spin-ups, teardowns, and all outstanding issues. Respond to Flatiron's ITSM based tickets, performing on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions. Installs, configures, tests, maintains, and troubleshoots user workstations, mobile devices (phones, tablets, etc.) and related hardware or software to deliver required desktop service levels. Collaborates with system engineers to ensure efficient operations of the company's desktop computing environment. Maintains inventory of technology equipment. Coordinates and liaises with LEC's, ISP's, and cabling contractors. Assists with the development of technical and procedural documentation as needed. Acts as business liaison to communicate business needs to IT management. Maintains knowledge of Company's values and strategic plan Supports published corporate policies. Performs additional assignments per management's direction. What we are looking for Bachelor's Degree in Computer Science or a related field preferred. Minimum 1 year of related experience. Microsoft Certified Systems Engineer (MCSE), A+ Certification, Network+ Certification preferred. Knowledge of Windows Operating Systems, Active Directory, current technology protocols and procedures, and networking concepts/principles. Problem solving and critical thinking skills Why work for us Some of the benefits you may be eligible for as an employee are: Comprehensive compensation package and paid time off program Industry leading 401(k)/RRSP Medical/Extended Health Care, Dental, Vision and/or Provincial Medical Wellness benefits & Employee Assistance Program Tuition Reimbursement Program We are an EEO/ADA/Veterans employer. Salary Min USD $63,000.00/Yr. Salary Max USD $70,000.00/Yr.