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Heir Media Corp | HM Strategic Consulting

IT Service Desk Analyst

Pay: Not specified

Posted: 4 weeks ago

Location: Macon, GA (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/29/2026

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$47,978 / year median in Georgia

-1% projected decline

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Job Description

IT Service Desk Analyst at Heir Media Corp | HM Strategic Consulting IT Service Desk Analyst at Heir Media Corp | HM Strategic Consulting in Macon, Georgia Posted in 13 days ago.

Type:

full-time

Job Description:

Minimum Requirements 3+ years of progressive experience delivering Tier 1 and Tier 2 technical support within an enterprise environment. Ability to troubleshoot and support critical and moderately complex applications across on-premise systems and cloud platforms. Effectively communicate with internal customers and collaborate closely with IT division team members. Specific Technical Skills Asset Management and tracking Computer life cycle management (CLM) Computer deployment and imaging Proficient in various operating systems (OS), including Windows 7, Windows 10, Windows 11, and macOS. Perform break-fix repairs on out-of-warranty computer hardware by diagnosing, repairing, and replacing failed components. Experience administering Active Directory, including user account password resets, unlocking accounts, and computer object management. Able to deploy and configure desktops, laptops, monitors, and docking stations, including full system setup and peripheral configuration. Configure, support, and manage Android and iOS devices using Mobile Device Management (MDM). Minimum Education Bachelors degree (Preferred) in one of the following areas from an accredited university. o Information Technology Computer Science Information Systems Certifications CompTIA A+ (Preferred) CompTIA Network (Desired) recblid g9umsmez8jch7wonk5o890zqjhj6f1