We are seeking a Customer Engineer for a 6+ month contract position based in Smyrna, Georgia. This is a Level 2 IT technical support role focused on diagnosing and resolving hardware and software issues on Windows 11 devices in a corporate environment. The role requires daily on-site presence and a strong commitment to end-user satisfaction. Responsibilities Provide Level 2 IT technical support for Windows 11 hardware and software issues Demonstrate hands-on troubleshooting techniques to resolve complex technical problems Document support activities and follow established escalation procedures Work with end-users in a professional, customer-focused manner to ensure satisfaction Maintain clear communication with team members and stakeholders throughout the support process Qualifications Required Strong troubleshooting skills specific to Windows 11 issues with demonstrated hands-on experience Solid understanding of IT support practices in a corporate environment Experience documenting support activities and following escalation procedures Professional demeanor with a positive attitude and passion for end-user satisfaction Clear English spoken and written communication skills Ability to work on-site daily in Smyrna, Georgia Preferred Familiarity with ITIL best practices Hands-on experience with Remedy (Helix) or similar ticketing systems Technical certifications such as CompTIA A+ or ITIL