IT Help Desk (Hybrid/Remote) (224815-11) A local organization is seeking an IT Help Desk Technician to join their team and provide critical technical support to staff. This hybrid position is based on O'ahu, with responsibilities supporting a hospital in Kaneohe. The schedule runs Monday-Friday from 4:30pm-1:00am with flexibility to report on-site as needed. The ideal candidate is detail-oriented, customer-focused, and able to troubleshoot effectively while maintaining strong communication with end users. Hours Full-time, Monday-Friday, 4:30pm-1:00am Location Kaneohe, Oahu Pay $25 an hour Responsibilities Serve as the first line of support by reviewing and categorizing incoming tickets daily, routing, resolving, or escalating as appropriate. Answer help desk calls and collect detailed staff and device information. Deploy, track, and manage computers and user assignments within the ticketing system. Assist users with file backups to OneDrive and ensure proper synchronization of desktop and local files. Perform operating system updates, software installations, and application upgrades on a regular basis. Maintain accurate documentation of support requests and solutions. Provide clear and user-friendly technical guidance to staff of varying technical proficiency. Qualifications 2+ years of proven experience in IT help desk or technical support. Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently. Excellent interpersonal and relationship management skills. Ability to clearly explain technical information to non-technical users. Strong documentation skills with attention to detail. Effective verbal and written communication abilities. Must reside on O'ahu and be able to commute to Kaneohe as needed.