Help Desk Technician Tier I Retail Data Systems Davenport, IA Job Details Full-time $18 an hour 6 hours ago Benefits Health insurance Dental insurance 401(k) Life insurance Qualifications Desktop computer repair Computer operation Operating systems Phone communication Customer service Hardware maintenance Windows High school diploma or GED Attention to detail Computer hardware Desktop (troubleshooting support) Problem-solving Computer networking Hardware diagnostics Full Job Description Training will be Monday-Friday 7:00AM-4:00PM for 2 weeks. The shift we are hiring for will be Sunday-Thursday from 7:00AM-4:00PM RDS of Davenport Location- is adding a full-time Help Desk support Specialist to our team. The ideal candidate will have a background in restaurant environments using Aloha or Brink software and/or experience within a call center environment. The candidate will work directly with our customers providing technical support, fielding calls and day to day ticketing tracking.

Essential Customer Service Skills:

Great Communication/Interpersonal Skills. Desire to help people, Problem Solving Skills, Ability to work under Pressure, Ability to work as a Team, Patience, Comfortable answering/making customer calls. Must have good attendance and be on-time.

Responsibilities:

Receive calls and provide technology support for Restaurants Respond to incoming calls in a timely manner according to department standards. Prioritize phone calls according to severity level and follow appropriate procedure. Communicate effectively with customers who have varied levels of technical ability. Record customer interaction using our database and ticketing system. Use troubleshooting strategies to help identify the customer's issues. Use all departmental resources necessary to help the customer solve their issue. Develop new solutions to frequently occurring problems. Prepare for new releases and roll outs to anticipate customer inquiries. Positive attitude and Team Focused Great communication and phone skills

Essential Tech Support Skills:

Required:

Experience in desktop operating systems, basic computer hardware, local area networks and basic troubleshooting. Experience troubleshooting PC issues Experience looking through Error Logs Experience Diagnosing Software issues Experience Diagnosing Hardware issues Experience with Computer Networks Attention to Detail Ability to

Explain Technical Information Clearly Good Mechanical Reasoning Desired Skills:

Experience using Point of Sale software in a Restaurant environment. Preferred but not required Must be Customer-Service Oriented. At least one year working in restaurant industry, technology call center, or equivalent field support experience. Must be able to prioritize and work quickly and efficiently in a fast-paced environment. Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations. Possess strong analysis, critical thinking, and problem solving skills. Forward Thinking and Positive Attitude This is not a remote position.

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance

Education:

High school or equivalent (Preferred)

Experience:

Windows:

1 year (Required)

Customer Service:

1 year (Required)

Work Location:

In person