Software Support WG Connect

LLC - 3.0

Des Moines, IA Job Details 23 hours ago Qualifications Customer communication Full Job Description Job is located on-site in Des Moines, IA Job Responsibilities Ability to work with multiple groups within sales, service, and engineering. Train customers on new software, and provide ongoing support Setup customer accounts through data provided by the customer Check customer provided cards and match them with readers Troubleshoot through testing software/hardware functionality, compatibility and system integration per configuration and software test plan Document issues and suggest improvements on features and processes Collaborate with the engineering and product management teams to help reproduce and resolve issues Qualifications High school degree or GED Strong computer skills including office products such as Excel and Word Exceptional verbal and written communication skills Excellent troubleshooting skills Good work ethic Team player Passion for product quality and a positive user experience Ability to learn quickly and manage priorities in a fast-paced development environment In this position you will work in a team and communicate to customers directly to assist in the setting up, training, and ongoing support of company proprietary software in order to ensure that our platform and product provide a seamless user experience. The ideal candidate is someone who takes initiative in solving problems and has prior experience in customer training and automation.