IT Field Support Technician

JOB SUMMARY

The Field Support Technician provides consistent, high-quality service delivery to perform hands-on support, maintenance, and troubleshooting of end-user technology systems and peripherals throughout the district's campuses/facilities. This position works in collaboration with members of the Field Support group, under the guidance of the Lead Field Support Technician, all under the supervision of the Chief Technology Officer (CTO) and as part of the district's Innovation Technology (IT) department. This position does not include supervisory, evaluative, or disciplinary responsibility for personnel.

POSITION RESPONSIBILITIES

Provide hardware and software support for district end user devices, including but not limited to, desktops, laptops, tablets (iPads), projectors, interactive displays, printers, and related peripherals. Position includes travel between the district's various facilities. Research, troubleshoot, and resolve device, application, and network connectivity issues. Provide in person and remote support for end-users throughout the district. Respond to help desk requests, telephone calls, emails, and other requests for technical support. Prepare, configure, image, and deploy district devices. Assist with software installations, updates, and deployments. Maintain detailed and accurate documentation. Assist with maintaining accurate hardware and software inventory. Responsible for performing job duties in accordance with mission, vision, and policies of the district. Expected to maintain confidentiality regarding privileged information. Perform additional responsibilities and duties as assigned.

REQUIRED QUALIFICATIONS

Ability to learn new technology solutions and support them appropriately. Experience with modern Microsoft software, including Windows 11, Microsoft 365, Microsoft Intune, and Active Directory/Entra, as well as familiarity with Apple iOS/iPadOS and Apple Mobile Device Management solutions such as Mosyle. Ability to troubleshoot general networking (wired & wireless) issues, various software and hardware issues, printing, and scanning issues. Ability to communicate highly technical information to both technical and non-technical personnel. Ability to maintain positive, professional, and effective working relationships with the public, district employees, and students. Ability to recognize sensitive issues, work discreetly and maintain confidentiality.

EDUCATION REQUIREMENTS

A minimum of a high school diploma is required. An associate's degree in Information Technology or a related field is preferred. Demonstrated relevant experience may be substituted for formal education.

PHYSICAL REQUIREMENTS

The majority of work is light to medium and requires frequent lifting, carrying, pushing, and/or pulling; occasional climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling; and significant fine finger dexterity.

TERMS OF EMPLOYMENT

Anticipated start date: Tuesday, July 07, 2026, or as arranged .

Contract length:

12 Months .

Hours:

7:30am to 4:00pm subject to schedule variances.

Wage:

$25.35 per hour (Based on qualifications, education, and experience). An attractive fringe benefit package is included.

APPLICATION PROCESS

Application deadline is Monday, May 18, 2026 . Apply on-line (www.dbqschools.org). Any questions regarding the application process may be directed to Human Resources, 2300 Chaney Road, Dubuque, Iowa, and (563) 552-3028.