IT SPECIALIST

(CUSTSPT) (2 Vacancies) Department of the Army Army Nional Guard Units G6, Johnston, IA Summary

IOWA ARMY NATIONAL GUARD - TITLE 32 EXCEPTED SERVICE POSITION

This position is restricted to current Military members of the Iowa Army Nional Guard.

LOCATION

G6, Johnston, IA Learn more about this agency Summary

IOWA ARMY NATIONAL GUARD - TITLE 32 EXCEPTED SERVICE POSITION

This position is restricted to current Military members of the Iowa Army Nional Guard.

LOCATION

G6, Johnston, IA Learn more about this agency Overview Help Accepting applicions Locion 2 vacancies in the following locion: Camp Dodge Military Reservion, IA No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $68,545 - $89,114 per year Pay scale & grade GS 9 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position. Appointment type Permanent Occupions and job series 2210 Informion Technology Management Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Secret Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

IA-13071499-AR-26-262

Control number 886053000 This job is open to Help Nional Guard and reserves Current members, those who want to join or transitioning military members. Clarificion from the agency Restricted to current members of the Iowa Army Nional Guard. Duties Help As a

IT SPECIALIST

(CUSTSPT) (2 Vacancies), GS-2210-9 your duties are below. Manages all equipment and merials designed as IM "loaner" equipment. This equipment is designed to be loaned for temporary mission accomplishment and will include items such as computers, printers, cellular telephones, single lens projectors, overhead projectors, VCRs, TVs, sound systems, etc. The work in this mission area involves property and supply accountability, scheduling, operional serviceability and equipment preparion checks, and performing routine equipment maintenance. Gives thorough operional instructions to each user of the loaner equipment. Places orders as necessary to repair or replace unserviceable equipment and to maintain a stock of required operional supplies. Manages the IM self-service work center. This center includes operional computer work stions th are made available to users to use computer or video training merials (computer based training tapes), work on special projects with standard office automion software (word processing, graphical presentions, etc.), cree computer graphics, scan merials, perform color printing, and cree or reproduce non-copy righted video tapes. Maintains the skills for the use of all work center equipment to include, but not limited to computers, laptops, single lens projectors and digital cameras. Maintain equipment accountability; performs supply actions; maintains equipment; and instructs users with loaner equipment. Assists users with technical problems. Participes in the analysis of requests for new and modified applicions. Determines equipment demands and number and kind of requests received; da communicions requests, telecommunicions requests, visual informion requests, and informion services requests. Serves as a technical support specialist on DOD, NGB, and ste required automed systems and software programs. Required to diagnose and resolve problems in response to customer reported incidents. Researches and evalues problems and provides feedback on problemic trends and pterns in customer reled issues. Updes problem tracking and resolution dabases. Provides customer training; and/or ensures the rigorous applicion of informion security/informion assurance policies, principles, and practices in the delivery of customer support services. Updes the customer service dabase for all service requests. Receives, analyzes, and assigns control numbers to all incoming customer requests. Determines if equipment is covered by warranty or maintenance contract and processes accordingly. Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to approprie specific functional area. Follows up with the functional areas to ensure problems are resolved and requests are completed. Ensures continual contact and upde of stus with the user. Performs other duties as assigned.

D1615P01

Requirements Help Conditions of employment

NATIONAL GUARD MEMBERSHIP IS REQUIRED

This is an excepted position th requires military membership in a compible military assignment in the Iowa Army Nional Guard. Selectee required to wear the military uniform. Acceptance of this excepted position constitutes concurrence with these requirements as a condition of employment.

APPLICATION MATERIALS MUST BE RECEIVED BY 10/06/2026 . FAILURE TO PROVIDE COMPLETE INFORMATION MAY RESULT IN YOUR NOT RECEIVING CONSIDERATION FOR THIS POSITION.

Please refer to the Qualificions and Evaluions Section of this Announcement to understand the qualificion requirements, and the How to Apply Section for detailed instruction on applying.

TRIAL PERIOD REQUIREMENT

As a condition of employment for accepting this position, you required to serve a 2-year trial period or 1-year (Veterans Preference Eligibles Only) during which we will evalue your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: Your performance and conduct. The needs and interests of the agency. Whether your continued employment would advance organizional goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period your employment termined unless you receive certificion, in writing, th your continued employment advances the public interest .

SECURITY CLEARANCE REQUIREMENT

Employment is subject to taining and maintaining a clearance as required by this position. If the selectee does not possess the applicable security clearance when hired, applicion must be made within 30 days of the start de. Failure to make applicion for the required security clearance will result in terminion of employment. Failure to complete prescribed courses may be cause for reassignment or terminion of FTS.

Military Rank Requirements:

OFFICERS, WARRANT OFFICERS, AND ENLISTED MEMBERS

(1LT and Below) Qualificions In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the minimum/specialized experience needed for the position in their resume will not be referred for considerion. Your resume must contain your own words. Resumes th are verbim, from this announcement, any PD's, or any other applicants will not be

MINIMUM REQUIREMENTS

E xperience th has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or reled to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is

IT. SPECIALIZED EXPERIENCE REQUIREMENTS

GS-2210-9: Must haveexperience in the following : 1-year specialized experience equivalent to least the next lower grade Experience, educion, or training receiving, maintaining, and issuing da storage media for computer operions. Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associed program instructions for processing. Experience in least one programming language. Transling detailed logical steps developed by others into language codes th computers accept where this required understanding of procedures and limitions approprie to use of a programming language. Experience interviewing subject-mter personnel to get facts regarding work processes and synthesizing the resulting da into charts showing informion flow. Experience in analysis of the interrelionship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternives had to be weighed with a view to production efficiency. Educion Substitution of Educion for Specialized Experience - master's degree or equivalent gradue degree or 2 full years of progressively higher level gradue educion leading to a master's degree or equivalent gradue degree To receive credit for educion, you must provide college transcripts to support your educional claims. Additional informion

ENLISTMENT CASH BONUSES

: Acceptance of a technician position may affect any bonus and/or educional assistance th may be applicable. Please contact your Educion Office prior to accepting a position with the Iowa Army Nional Guard. Participion in direct deposit is mandory. If you are a male applicant born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorizion Act of 1986 requires th you are not eligible for appointment in this agency ( https://www.sss.gov/RegVer/wfRegistrion.aspx ). Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Once the announcement has closed, your resume and supporting documention used to determine if you meet the qualificions listed on this announcement. If you are found to be among the qualified candides, you referred to the selecting official for employment considerion. Verbiage displayed on your resume or applicion must contain your own words. You may refer to position descriptions, i.e. the general and specialized experience loced within the vacancy announcement, to assist with describing work experiences; however, resumes or applicions received in verbim will not be In your resume you will need to address the general and specialized experience listed above. Please use as much detail as needed, giving des (months and years) of the experience, position title and how the experience was gained. This informion is needed to determine if you are qualified for the position. Knowledge, Skills and Abilities required for this position: Knowledge of informion transmission systems and system software installed in customer organizions along with the ability to assist in the implemention of and to provide procedural assistance to functional users. Knowledge of computer systems installed in customer organizions along with the customer's automion needs to participe in the planning and delivery of a full range of informion technology customer support services. Knowledge of customer support principles sufficient to receive, respond to, and ensure resolution of problems. Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities. Sufficient knowledge of hardware and software in use to give needed guidance or training to customers to prevent problem recurrences and to assist more experienced specialists in resolving the more complex problems. Ability to apply troubleshooting and da analysis methods to resolve opering problems. Basic knowledge of configurion management and life cycle management concepts sufficient to assist the Customer Support Manager with identifying the need to upgrade or enhance the customers' informion technology capabilities in response to recurring problems and deficiencies. Knowledge of customer support principles sufficient to receive, respond to, and ensure resolution of problems. Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities. Knowledge of network use and maintenance sufficient to give needed guidance or training to customers to prevent problem recurrences and to assist more experienced specialists in resolving very complex problems. Ability to apply troubleshooting and da analysis methods to resolve opering problems. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help To apply for this position, you must submit a complete Applicion Package which includes: Your resume showing work schedule, hours worked per week, des (form should include Month and Year) of employment and duties performed. Additional Supporting Documents (if applicable) : Cover Letter, Transcripts, DD 214, SF-50, ect. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must complete the online applicion and submit the documention specified in the Required Documents section below. A complete applicion package must be submitted by 11:59 PM (EST) on the closing de of the announcement to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. To verify the stus of your applicion, log into your USAJOBS account ( https://my.usajobs.gov/Account/Login ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus/ . Agency contact informion Christopher Powders Phone 515-252-4677 X4677 christopher.l.powders.civ@army.mil Address

IA G6 DCSIM 7105 NW

70th Ave Johnston, IA 50131-1824 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued by the Human Resources Office to determine your eligibility for the position. After the evaluion is complete, you will receive another notificion regarding the stus of your applicion. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help To apply for this position, you must submit a complete Applicion Package which includes: Your resume showing work schedule, hours worked per week, des (form should include Month and Year) of employment and duties performed. Additional Supporting Documents (if applicable) : Cover Letter, Transcripts, DD 214, SF-50, ect. If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help To apply for this position, you must complete the online applicion and submit the documention specified in the Required Documents section below. A complete applicion package must be submitted by 11:59 PM (EST) on the closing de of the announcement to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package, and submit the applicion. To verify the stus of your applicion, log into your USAJOBS account ( https://my.usajobs.gov/Account/Login ), all of your applicions will appear on the Welcome screen. The Applicion Stus will appear along with the de your applicion was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus/ . Expand Hide how to apply Agency contact informion Christopher Powders Phone 515-252-4677 X4677 christopher.l.powders.civ@army.mil Address

IA G6 DCSIM 7105 NW

70th Ave Johnston, IA 50131-1824 US Next steps Once your online applicion is submitted you will receive a confirmion notificion by email. Your applicion evalued by the Human Resources Office to determine your eligibility for the position. After the evaluion is complete, you will receive another notificion regarding the stus of your applicion. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Locion 2 vacancies in the following locion: Camp Dodge Military Reservion, IA No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $68,545 - $89,114 per year Pay scale & grade GS 9 Promotion potential None Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position. Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Secret Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

IA-13071499-AR-26-262

Control number 886053000