Job Title:

Technical Customer Support Representative II Location:

Johnston, IA Duration:

24+ Months (Contract/Temp with the possibility of extension)

Shift:

1st

Shift Pay Range:

$21.50/hour W2

Schedule:

Sunday-Thursday, 4:00 PM-1:30

AM Job Description:

We are seeking a Technical Customer Support Representative II to join a technical support team providing front-line assistance to customers and dealers. This role involves troubleshooting technology and software-related issues, providing solutions through phone, email, and chat, and documenting customer interactions in a case management system. The ideal candidate will have strong customer service skills, technical troubleshooting experience, and a high level of comfort working with computer applications and databases.

Key Responsibilities:

Provide technical support and solutions to customers and dealers through phone, email, and chat. Troubleshoot software, application, and technology-related issues. Document customer interactions, issues, and resolutions accurately in a case management system. Assist customers with technology products, applications, and connected services. Use multiple computer applications and databases to research and resolve issues. Create and maintain support resources and online solutions. Communicate technical information clearly and professionally. Handle customer concerns using effective communication, conflict resolution, and problem-solving skills.

Required Qualifications:

Previous experience in customer service, technical support, help desk, or a similar support role. Strong computer and troubleshooting skills. Comfortable learning and using multiple software applications. Strong verbal and written communication skills. Experience with data management or databases. Ability to work evening/off-shift hours, weekends, holidays, and overtime as needed. Ability to work onsite in Johnston, IA, five days per week.

Preferred Qualifications:

Bachelor's degree in Business, Agriculture, IT, Engineering, Math, or a related field. Agriculture or precision agriculture experience. Experience working with agricultural technology or equipment. Experience supporting technology products or software applications. Technical certification related to IT, databases, or technology for candidates without a college degree.

Schedule & Training:

Regular schedule: Sunday-Thursday, 4:00 PM-1:30 AM. Occasional holidays, weekends, and overtime may be required. Approximately 6 weeks of training and mentoring on an 8:00 AM-4:30 PM schedule. Candidates must have reliable attendance during the training period. Time off is generally not permitted during training. It may take approximately 3-4 months to reach full productivity. (LH-R7) #IND1

Pay:

$21.00 - $21.50 per hour

Benefits:

401(k) Dental insurance Health insurance Referral program Vision insurance Application Question(s): Are you a US Citizen or GCH? If on Visa please mention the Visa Status. Are you ready for background check and drug screen in accordance with the local law and regulations? Please confirm your email address and contact number. Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy? What is your Expected Pay Range? How many years of experience do you have in customer service, technical support, help desk, or a similar support role? Do you have hands-on experience troubleshooting software, computer systems, applications, or other technology-related issues? Do you have experience providing customer support through phone, email, chat, or multiple support channels? Do you have experience documenting customer interactions, technical issues, and resolutions in a CRM, ticketing, or case management system? Are you able to work Sunday through Thursday, 4:00 PM-1:30 AM, including occasional holidays, weekends, and overtime when required? Are you able to complete approximately 6 weeks of mandatory training on an 8:00 AM-4:30 PM schedule? Are you able to maintain reliable attendance during the training period, with limited/no time off during the first 5-7 weeks? Ability to

Commute:

Johnston, IA 50131 (Required)

Work Location:

In person