Apply Now Category:

Engineering & Manufacturing Location:

Pella, Iowa Work Type:

Direct Hire Salary:

$160,000 - $180,000

Salary:

$160,000 - $180,000

Work Model:

On-Site Reference #: 45991 Are you an experienced service leader with a passion for customer support, technical problem-solving, and team development? We are seeking a Service Director to lead our Service Department and ensure exceptional support for customers and distribution partners. This role is responsible for overseeing field service operations, remote technical support, warranty administration, service training, and technical documentation while serving as a key liaison between customers and internal departments. Apply now!

Work Model:

On-Site Full-Time What You Will Do:

Lead the Service Department, including field service, technical support, warranty administration, and service training functions Partner with customers, distributors, and internal teams to resolve technical issues and improve customer satisfaction Utilize service and warranty data to identify trends, drive continuous improvement initiatives, and enhance product performance Partner with Sales teams to address warranty and goodwill considerations in customer escalation scenarios Develop and oversee the delivery of technical service training programs What You Will Need to

Be Successful:

Bachelor's degree in a related field preferred, or an equivalent combination of education and experience 5 to 10 years of experience in equipment service management, technical support, or a related leadership role Strong leadership, communication, troubleshooting, and customer relationship management skills Experience supporting industrial, heavy equipment, agricultural, construction, manufacturing, or similar equipment environments is preferred Ability to travel up to 25%, including occasional international travel

Benefits Overview:

Medical, dental, vision, & life insurance Critical illness, accident coverage, short-term, & long term disability insurance 401k match 11 paid holidays per year Interested and qualified candidates can contact Jordan Dougherty at (515) 225-7000 or email Jordan at jdougherty@thepalmergroup.com. Apply Now "

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• About Palmer Group At Palmer Group, making lives better is at the core of everything we do.

For nearly three decades, we have partnered with organizations and individuals to provide thoughtful talent and business solutions that empower careers and drive growth. As an employee-owned company grounded in strong ethics and values, we are committed to building lasting relationships and delivering results. Contractors working through Palmer Group are eligible to become employee-owners, giving them a stake in our shared success, and enjoy benefits including health insurance, PTO, and 401(k) options. Learn More Jordan Dougherty Recruiter jdougherty@thepalmergroup.com 515-225-7000 Don't miss out on the latest openings Receive real-time, personalized job alerts via text or email. Sign Up for Job Alerts (opens in new tab) Join Our Talent Network Send us your resume, and we'll connect you with opportunities that match what you're looking for. Submit Your Resume Share this job Share on Facebook Share on Linkedin Share on Email