Job Overview At Central IT, Tier 1 Technicians are more than "help desk." You're the first point of contact for our clients, turning stressful situations into smooth resolutions and helping them feel confident in their technology. No two days look the same. You'll support a wide range of businesses, industries, and tools. With mentorship and training, you'll grow quickly while contributing to both client success and team culture. We are seeking a motivated Tier 1 Support Technician to join our IT support team. In this role, you will be the first point of contact for end-users seeking technical assistance, providing prompt and effective solutions to a wide range of hardware, software, and network issues. Your energetic approach and strong communication skills will help ensure our users experience seamless support, enabling them to work efficiently and confidently. This position offers an exciting opportunity to develop your technical expertise while making a tangible impact on daily operations across the organization.

Duties Be the first responder:

Answer client calls, text, and emails, or go onsite - delivering clean communication and fast action Assist on projects: Participate in proactive technology rollouts, upgrades, and client initiatives - not just break/fix.

Learn and grow:

Build your technical foundation through training, mentorship, and daily challenges.

Support the team:

Document work, share knowledge, and contribute positively to team morale.

Keep clients confident:

Provide honest updates and realistic timelines so clients always know what to expect.

How We Measure Success Responsiveness:

Clients feel heard quickly and clearly.

Communication:

Clients consistently praise clarity and professionalism.

Learning:

Skills and confidence grow month to month.

Team contribution:

Positive impact on peers and culture, not just output. Who We Are Looking For A strong communicator with empathy and patience. Eager to learn with a genuine interest in technology. Organized, reliable, and detail-focused. Calm under pressure and able to manage multiple tasks. Above All, we are looking for the right attitude. Why Join Central IT?

Collaboration:

Work alongside supportive teammates and mentors.

Excellence:

Deliver both support and proactive projects across diverse client environments.

Integrity:

Build trust with clients and colleagues through honesty and follow-through.

Expected hours:

40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Language:

English (Required) Ability to

Commute:

Muscatine, IA 52761 (Required)

Work Location:

In person