Desktop Support Engineer Boise - ID - Idaho

Title:

IT Support Specialist Location:

Boise, ID Duration:

Full-time(W2) 100%

ONSITE ROLE- LOCAL CANDIDATES PREFERRED PPDFS L2

Job description: Provide first and second level support. Support L1 technicians, including providing guidance and serving as an escalation point Regularly add to knowledge base, by documenting and sharing solutions Assist with additional projects outside of regular daily tasks, as directed by host andor team leads Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboardmice, printers, mobile devices, AV equipment) Advanced issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs 3-5 years or more providing end-user technical support preferred A+ Certification preferred Detailed knowledge of the following technologies: Active Directory Windows XP, 7, and 10 Knowledge of anti-virus anti-malware programs Microsoft Office suite

Skills:

IT IS_

Service Desk Experience Required:

6-8