User Support Unified Health Technology, LLC Eagle, ID Job Details Full-time 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Live chat Customer communication Email customer support Interpersonal skills High school diploma or GED Customer support Full Job Description Join the FireNote Revolution in Eagle, Idaho! Are you ready to make a real impact in healthcare? FireNote, a cutting-edge Electronic Medical Record (EMR) system, is transforming the way clinicians work, boosting efficiency, and elevating patient care. We're on the hunt for a User Support to join our passionate team! You will be the friendly, solution-driven, guiding users through our EMR system. If you're a team player with a knack for problem-solving and an eye for detail, this is your chance to shine!

What You'll Do:

Be the go-to problem solver, responding to inquiries via email or chat with efficiency. Troubleshoot EMR software hiccups, delivering clear, step-by-step solutions that empower users. Lead the way in user training and onboarding, making system navigation a breeze. Team up with internal crews to escalate complex issues and enhance support processes. Keep meticulous records of customer interactions to ensure seamless resolutions. Stay ahead of the curve by mastering FireNote's latest updates and healthcare industry trends.

What You Bring:

High school diploma (bonus points for experience in customer support, healthcare, or IT). A passion for solving problems and communicating with clarity and warmth. The ability to juggle multiple tasks while keeping cool under pressure. A tech-savvy mindset and eagerness to learn new systems. Team spirit with the independence to tackle challenges solo. Proficiency in Google Suite to keep things running smoothly.

Bonus:

Familiarity with EMR systems is a plus! Why FireNote? Join a dynamic, supportive team where your work directly shapes the future of healthcare. Grow your skills, make a meaningful impact, and be part of a company that's redefining the industry. If you're ready to bring your energy and enthusiasm to FireNote, we can't wait to meet you!

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person