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Mindlance

End User Support Analyst V

Pay: Not specified

Posted: 3 weeks ago

Location: Arlington Heights, IL (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/27/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Illinois data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$55,162 / year median in Illinois

+0% projected growth

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Job Description

End User Support Analyst V#26-23664 Arlington Heights, IL

Onsite Job Description Responsibilities:

Under minimal supervision, provide information systems level 1, 2 and 3 technical support to the end user community. Troubleshoots and resolves hardware, software and user problems as they arise. Manages incidents (tickets) from beginning to end. Participates in the resolution of chronic problems and/or other technical projects as assigned. Install new, expands existing and configures operating systems, software applications, utilities and service packs based on end user needs. Perform software and hardware upgrades, routine maintenance, and monitoring. Tests new software operating systems, upgrades and applications prior to implementing into production. May train users in use of equipment and software. May participate in projects as a project team member. Update Remedy in a timely manner.

Qualifications:

Experience supporting Windows operating systems Experience managing large PC environment preferred Have broad expertise in computer software applications, desktop systems and networks. Good technical, analytical, problem solving, communication, and customer service skills.

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."