IT & Operations Support Specialist

Pay:

$23.00 - $25.00 per hour Job description:

Job Title:

IT & Operations Support Specialist Department:

IT Support /

Corporate Operations Support FLSA Status:

Non-Exempt Location:

Onsite Compensation:

23-25 per hour Position Summary The IT & Operations Support Specialist provides technical, administrative, and operational support for the company's IT infrastructure, internal systems, physical access controls, hardware equipment, and operational platforms. This role ensures security, compliance, and efficiency of daily business operations while also supporting basic maintenance and coordination of shared office equipment and facilities, including coffee machines, printers, and other shared office appliances. Primary Functions Provide comprehensive IT, operational, and facility-related support to ensure uninterrupted daily operations Administer user access across internal and external platforms Manage physical access systems, including gates, doors, and cameras Perform routine audits and compliance checks Support security investigations and access reviews Maintain and coordinate office equipment and shared facilities Support system deployments, installations, and operational initiatives Key Responsibilities User Access Administration Administer user access for platforms including but not limited to: Uber, Lyft, Tenstreet, Dialpad, Samsara, Fleetrock, and McLeod Manage Gmail and internal IT access for employees and departments Maintain and monitor gate, door, and camera access permissions Audits & Investigations Conduct user access audits Perform signature audits Conduct camera audits and support investigations Review and audit gate and door access logs IT & Hardware Support Diagnose and troubleshoot laptops and desktops, including licensing and peripherals Manage tablets, including user access, inventory tracking, and AT&T account administration Administer mobile phone activation, ordering, and inventory tracking Set up, troubleshoot, and coordinate maintenance for printers and scanners Support Wi-Fi troubleshooting and access management MDM & Systems Administration Administer MDM user and administrator access Monitor device compliance and system integrity Telecommunications Administer Dialpad user accounts and configurations Troubleshoot Dialpad-related issues and coordinate service support Security Support Support local security systems Monitor camera systems and assist with investigations as needed Office Equipment & Facilities Support Provide basic maintenance and troubleshooting for shared office equipment Support office facilities equipment, including coffee machines and other shared appliances Coordinate with internal maintenance teams or external vendors when required Operational Support Assist with installation and deployment activities Support local reporting automation initiatives Manage apparel inventory and ordering for drivers and staff Provide property maintenance support Assist with orientation logistics and driver resources Additional Duties Perform any other work-related duties and responsibilities as assigned by the line manager Professional Qualifications Education High school diploma required Higher education preferred (IT, Technical, or Administrative fields) Experience 1-3 years of experience in IT Support, Operations, Helpdesk, Facilities Support, or a related role Technical Proficiency User access and account administration Hardware and software troubleshooting Basic networking knowledge Experience with MDM, telecommunications, and access control systems Familiarity with audit processes and security compliance Skills & Abilities Strong attention to detail Excellent organizational and prioritization skills Clear and professional communication skills Ability to handle sensitive and confidential information Strong problem-solving and solution-oriented mindset Flexibility and adaptability in a fast-paced environment Working Conditions Primarily office-based role May require evenings, weekends, or holidays to support 24/7 operations Fast-paced and dynamic environment requiring timely response to technical and operational issues Benefits Competitive salary Health insurance Paid time off and paid holidays Equal Employment Opportunity Statement The Company is an Equal Employment Opportunity employer. We are committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law. The Company complies with all applicable employment laws and prohibits retaliation against any individual who raises a concern, files a complaint, or participates in an investigation related to discrimination or harassment. At-Will Employment Disclaimer Employment with the Company is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice, subject only to applicable law. Nothing in this job description, or in any Company policy, procedure, or communication, creates or is intended to create a contract of employment, an express or implied promise of continued employment, or alters the at-will nature of employment.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person IT & Operations Support Specialist 3.2 3.2 out of 5 stars

Pay:

$23.00 - $25.00 per hour Job description:

Job Title:

IT & Operations Support Specialist Department:

IT Support /

Corporate Operations Support FLSA Status:

Non-Exempt Location:

Onsite Compensation:

23-25 per hour Position Summary The IT & Operations Support Specialist provides technical, administrative, and operational support for the company's IT infrastructure, internal systems, physical access controls, hardware equipment, and operational platforms. This role ensures security, compliance, and efficiency of daily business operations while also supporting basic maintenance and coordination of shared office equipment and facilities, including coffee machines, printers, and other shared office appliances. Primary Functions Provide comprehensive IT, operational, and facility-related support to ensure uninterrupted daily operations Administer user access across internal and external platforms Manage physical access systems, including gates, doors, and cameras Perform routine audits and compliance checks Support security investigations and access reviews Maintain and coordinate office equipment and shared facilities Support system deployments, installations, and operational initiatives Key Responsibilities User Access Administration Administer user access for platforms including but not limited to: Uber, Lyft, Tenstreet, Dialpad, Samsara, Fleetrock, and McLeod Manage Gmail and internal IT access for employees and departments Maintain and monitor gate, door, and camera access permissions Audits & Investigations Conduct user access audits Perform signature audits Conduct camera audits and support investigations Review and audit gate and door access logs IT & Hardware Support Diagnose and troubleshoot laptops and desktops, including licensing and peripherals Manage tablets, including user access, inventory tracking, and AT&T account administration Administer mobile phone activation, ordering, and inventory tracking Set up, troubleshoot, and coordinate maintenance for printers and scanners Support Wi-Fi troubleshooting and access management MDM & Systems Administration Administer MDM user and administrator access Monitor device compliance and system integrity Telecommunications Administer Dialpad user accounts and configurations Troubleshoot Dialpad-related issues and coordinate service support Security Support Support local security systems Monitor camera systems and assist with investigations as needed Office Equipment & Facilities Support Provide basic maintenance and troubleshooting for shared office equipment Support office facilities equipment, including coffee machines and other shared appliances Coordinate with internal maintenance teams or external vendors when required Operational Support Assist with installation and deployment activities Support local reporting automation initiatives Manage apparel inventory and ordering for drivers and staff Provide property maintenance support Assist with orientation logistics and driver resources Additional Duties Perform any other work-related duties and responsibilities as assigned by the line manager Professional Qualifications Education High school diploma required Higher education preferred (IT, Technical, or Administrative fields) Experience 1-3 years of experience in IT Support, Operations, Helpdesk, Facilities Support, or a related role Technical Proficiency User access and account administration Hardware and software troubleshooting Basic networking knowledge Experience with MDM, telecommunications, and access control systems Familiarity with audit processes and security compliance Skills & Abilities Strong attention to detail Excellent organizational and prioritization skills Clear and professional communication skills Ability to handle sensitive and confidential information Strong problem-solving and solution-oriented mindset Flexibility and adaptability in a fast-paced environment Working Conditions Primarily office-based role May require evenings, weekends, or holidays to support 24/7 operations Fast-paced and dynamic environment requiring timely response to technical and operational issues Benefits Competitive salary Health insurance Paid time off and paid holidays Equal Employment Opportunity Statement The Company is an Equal Employment Opportunity employer. We are committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law. The Company complies with all applicable employment laws and prohibits retaliation against any individual who raises a concern, files a complaint, or participates in an investigation related to discrimination or harassment. At-Will Employment Disclaimer Employment with the Company is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice, subject only to applicable law. Nothing in this job description, or in any Company policy, procedure, or communication, creates or is intended to create a contract of employment, an express or implied promise of continued employment, or alters the at-will nature of employment.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person