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Service Global, Inc.
Desktop Support EUC L1
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Job Description
Desktop Support EUC L1 Deerfield
IL - USA
Apply Now a day ago Provided first-line technical support to end users via phone, email, and ticketing systems. Diagnosed and resolved issues related to Windows OS, hardware, and standard applications such as Microsoft Office. Managed user accounts, password resets, and access permissions using Active Directory. Installed, configured, and maintained desktops, laptops, printers, and other peripherals. Logged and tracked incidents using ticketing tools like ServiceNow , ensuring SLA compliance. Troubleshot basic network connectivity issues (Wi-Fi, VPN, IP configuration). Escalated complex technical issues to Level 2/3 support teams. Delivered remote support using tools like Microsoft Teams and Remote tool. Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC Job Number
JO-2610-39065
Job Function IT Support Experience 2 - 5 years Work Type Onsite Employment Type Full Time Salary Competitive Apply Now
Benefits
- Dental Insurance