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Northwestern University

Technical Support Specialist Senior

Pay: Not specified

Posted: 4 weeks ago

Location: Evanston, IL (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/18/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Illinois data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$55,162 / year median in Illinois

+0% projected growth

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Job Description

at Northwestern University in

Evanston, Illinois, United States Job Description Job Opening Id:

54297

Department:

FSM IT Salary/Grade:

ITS/77

Job Summary:

Supports users ensuring successful installation and on-going use of workplace endpoint technology within complex environments. Evaluates new technologies within existing environments. Manages medium to large projects, working closely with peers and users to deliver optimum service. Contributes to defining and implementing policies, procedures, and standards and ensures their conformance with information systems goals and procedures. Monitors and troubleshoots complex technical problems utilizing hardware and software testing tools and techniques. Provides leadership as technical resource to users and team. This specific role is within the Feinberg IT centralized IT team. The central IT team provides resources and support to the Feinberg School of Medicine.

Specific Responsibilities:

Strategic Planning Recommends, plans, and implements workplace endpoint technology initiatives. Analyzes user's infrastructures and recommends or coordinates remedial changes as necessary. Administration Authors Scopes of Work for medium to large sized projects Manages and coordinates projects collaboratively with internal/external clients utilizing the IT unit's systems to meet specific client goals. Creates project plans, testing, implementation, and evaluation of system. Mentors, trains and develops junior staff. Coordinates training of users. Development Coordinates projects partnering with users to deliver optimum service in regard to installation and maintenance of workplace endpoint technology. Tests, implements, and evaluates sy To view full details and how to apply, please login or create a Job Seeker account