IT Support Technician AlignLayerNine Glenview Share Save Job Apply for This Job If you're a sharp help desk tech who's tired of being a voice in a headset, resolving tickets for people you'll never meet, reading from a script, with no path up, keep reading. This role was built for you.

AlignLayerNine is a Glenview-based managed IT and cybersecurity provider that's been supporting Chicagoland businesses for over a decade. Our clients don't want a faceless call center; they want someone they know by name walking their halls, fixing things on the spot, and making sure nothing they mention falls through the cracks. That person is our Field Technician and we're hiring one.

What your week looks likeEvery day starts and ends at our Glenview office you'll take a company vehicle to client sites, on the clock. No putting miles on your own car, no "get yourself to the client by 8am" nonsense that other firms pull. All travel happens within your workday.3 days on-site at a rotating set of 310 client sites across Chicagoland you're the familiar face, handling hands-on work and face-to-face support2 days at the Glenview office working your ticket queue, following up, and closing loops with the teamWhat you'll actually accomplish (not a task list this is how we'll both know you're winning):

In your first 2 weeks, you'll learn our clients, our PSA, and our documentation standards, and start running site visits with a senior techBy 30 days, you'll independently run your site rotation: knocking out the physical work on scheduled tickets same-visit, and turning every "hey, while you're here" into a properly logged ticket entered by you, on the client's behalf, and owned by you until it's doneBy month 3, executives at your sites will request you by name for white-glove setups new machine, docked, dual monitors, profile migrated, walked away working perfectlyWithin 1218 months, you'll have completed our certification training program and proven yourself ready for Tier 2 deeper technical work, more complex projects, more moneyThe day-to-day toolkit: Windows 10/11 troubleshooting, Microsoft 365, printers and peripherals, desktop hardware, PC deployments and connections, patching network cables, and first-line triage of just about anything a client can throw at you. This is high-touch help desk work in the field not infrastructure engineering (yet see Tier 2 track above).Non-negotiablesYou treat documentation like a professional habit: if it isn't in the ticket, it didn't happenYou have genuine warmth with people clients should be glad to see you walk inYou own things to completion; you don't hand off a problem and hopeA valid driver's license and a clean driving record you'll be driving a company vehicle to client sites daily, and the ability to reliably commute to our Glenview officeAn honest word about who thrives here (and who doesn't)Three days a week, you'll be trusted and unsupervised at client sites. That only works with a certain kind of person: someone humble enough to log their own mistakes and say "I don't know, but I'll find out," hungry enough to treat a hallway "hey, while you're here" as the most important ticket of the day, and people-smart enough to know that how you make a client feel matters as much as the fix. If you're the type who does great work only when someone's watching, or who finds logging every little request tedious, you will genuinely dislike working here and we'd rather you know that now. If reading that made you more interested, you're probably our person.

What we offer$48,000$52,000 depending on experienceCompany vehicle for all client-site travel your commute is to Glenview, periodA certification training program we'll train you and reimburse certification costs within the program, building directly toward Tier 2A genuine Tier 2 track. We'd rather grow you than hire over you. Advancement is based on demonstrated readiness and business need we won't pretend it's automatic, but our growth keeps creating the need, and the certification program exists specifically to get you thereHealth, dental, and vision insurance401(k) with competitive matchPTO, sick time, and floating holidaysShort-term disability and life insuranceTeam meals and a stocked office (the snacks are real)A team that answers when you escalate "Respect the Team" is one of our core values, and it applies to you too. You're in the field, but never on an island. recblid p2zmgj7kqoka1biipgw3362yjpp8u1

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