We currently have an opening for a Field Support Analyst at our Granite City Works location. The Field Support Analyst is a technician responsible for general infrastructure technology including PC, Laptop, Printer, MFD, mobile terminals, tag printers, and general project support. The successful candidate will possess excellent technology skills, as well as a strong work ethic and customer service focus. Job level will be determined based on candidate experience

RESPONSIBILITIES

The Field Support Analyst is responsible to support general infrastructure technology and services. Safety is the Core Value of U.S. Steel; the Systems Analyst will make Safety the #1 priority in the execution of all work activities including monitoring contractor/vendor Safety in support of work efforts. General support for all PC, printer, MFD, mobile terminal, tag printer and software issues including daily customer service and ticket management Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels Demonstrates commitment to customer service As part of duties, individual will have access to and use of car for transportation around plant location

REQUIREMENTS

Excellent technical support skills including hands-on experience managing PCs, Laptops, Printers, Multi-function printers, tag printers, vehicle-mount/mobile terminals, tablets, and enterprise-class desktop software Basic IP networking skills including cabling support, simple troubleshooting, and user device configuration Basic IT Project Management experience including demonstrated success managing small to mid-size projects in an Enterprise environment Server support, storage management, Active Directory or other related technology skills are a plus Be able to lift 50 lbs and possess physical fitness necessary to work in a heavy-industry environment Candidate must successfully pass pre-employment checks which include a driving history report 24/7 off-hours support including weekends and evenings as required Willing to work within the facility itself daily Bachelor's Degree or equivalent experience Ability to work Safely and independently in a plant environment Possesses strong oral and written communications skills; able to articulate ideas and listen effectively Candidate must be a self-starter demonstrating excellent time management & organizational skills including the ability to multi-task and effectively prioritize multiple, concurrent work activities Excellent interpersonal skills including the ability to work well with customers, peers and vendors at all organizational levels Demonstrated commitment to customer service The prospective applicant must have an excellent work ethic and be willing to extend the extra effort required to meet critical completion timelines in support of plant needs Project management experience is a plus 1-2 years' experience supporting an enterprise IT environment in heavy manufacturing. This base salary range is a good faith estimate. Based on candidate skills/experience the final offer may be lower/higher $58,685-$88,000