A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
IT Help Desk Administrator l No Sponsorship Available Job Details –
IT Help Desk Administrator Compensation:
$60,000 – $70,000
Bonus:
Discretionary Work Environment:
Onsite Headquarters:
Greater Chicago, IL area
Benefits:
Medical, Dental, Vision, 401(k) with Match Overview – IT Help Desk Administrator The IT Help Desk Administrator will provide end-user support across multiple locations. This role will support desktop and mobile technologies, troubleshoot hardware and software issues, assist with onboarding/offboarding, manage IT assets, and deliver exceptional customer service, including executive-level support. Key Responsibilities – IT Help Desk Administrator Provide Tier 1/2 technical support for Windows PCs, Microsoft 365, business applications, and mobile devices. Troubleshoot and resolve hardware, software, operating system, networking, and application issues for local and remote users. Deliver white-glove support to executives and senior leadership. Provision, deploy, configure, and replace laptops, desktops, and related equipment. Support Apple iPhones and iPads. Assist with employee onboarding/offboarding, device setup, and account management. Support conference room and video conferencing technologies. Maintain IT asset inventory and documentation within the ticketing system. Escalate complex issues as needed and contribute to IT projects and process improvements. Required Qualifications – IT Help Desk Administrator 3+ years of Help Desk, Desktop Support, or End User Support experience. Bachelor's degree in IT, Computer Science, or related field, preferred.
Hands-on experience supporting:
Microsoft Windows environments Microsoft 365 iOS/iPadOS devices Active Directory Remote support tools Endpoint management solutions Experience with PC imaging, software deployments, hardware troubleshooting, and workstation setup. Strong customer service, communication, and problem-solving skills. Ability to support both technical and non-technical users. Industry certifications such as Network+, Security+, Microsoft 365 Endpoint Administrator, or ITIL, are a plus Build a rewarding long-term career with us at CFS—when we knock, doors open. Timing is everything. Whether you are aggressively in a job search or simply passive and looking for the ideal position, we would like to have the chance to share our opportunities with you. We specialize in placement of IT professionals. Please contact me for more information about this role as well as other opportunities. #
