Help Desk Technician

Tech-Max Machine is a precision CNC machining company located in Itasca, IL. We specialize in machining large parts with extensive capabilities in CNC Turning, Milling, Boring, Wire EDM and Mechanical Assembly Services. Tech-Max Machine is a growing company that operates like a family business. Come be a part of this awesome team!

Job Summary:

We are looking for a highly motivated Helpdesk Technician to be responsible for providing technical assistance with computer systems, hardware and software updates and resolving basic technical issues.

Duties and Responsibilities:

• Provide support and troubleshooting for all end-user computer systems, mobile devices, printers and peripherals
• Provide support and resolve basic technical issues
• Provide resolution of basic security related issues (account lockouts and password resets)
• Escalate more complex issues to IT Manager as needed
• Perform routine maintenance and deploy software updates
• Set up new computer stations, laptops and mobile devices for deployment
• Perform related duties as assigned

Requirements:

• Position requires the applicant to be a US Person or Permanent Resident (Green Card Holder)
• High School Education Required
• CompTIA A+ Certification required
• 1-2 years of desk help experience required
• Basic knowledge of Windows Operating Systems and common business applications
• Strong problem-solving skills, attention to detail and a proactive attitude
• Strong written and verbal communication skills
• Willingness to learn and adapt in a fast-paced machine shop environment
• Ability to lift up to 50 lbs Benefits include:
• PPO Health, Dental and Vision Insurance Plans
• 401K Retirement Plan with company matching contributions
• Paid holidays and paid vacation time
• Tuition Reimbursement Program
• Air-conditioned shop and clean working environment
• On-the-job training

Job Type:

Full-time Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Referral program Tuition reimbursement Vision insurance

Experience:

helpdesk : 2 years (Required)

License/Certification:

CompTIA A+ (Required)

Work Location:

In person