USA Help Desk Level II Corterra Solutions - 1.0 Lisle, IL Job Details 18 hours ago Benefits Profit sharing Health insurance On-site gym Dental insurance 401(k) Paid time off Vision insurance Qualifications Desktop computer repair Endpoint Security Customer relationship building Technical support via phone IT user and group management Wireless networking Phone communication IT asset management Client rapport building IT system monitoring Equipment installation Client inquiry handling In-person customer service System performance optimization Equipment troubleshooting Training material drafting Mid-level Software installation User training (technical support) Maintenance activity documentation Computer hardware Desktop (troubleshooting support) Computer management Networking hardware installation Hardware configuration Networking equipment (troubleshooting support) Hardware management Reducing data breach risk by implementing security protocols Access control management Training & development Full Job Description Come thrive at Corterra Be empowered to own, create, respectfully challenge, and collaborate. At Corterra, our people are the heart and soul of our business. We approach all that we do with curiosity, energy and persistence. In fact, our reputation is one of perseverance and a genuine refusal to fail — or what some people call "grit." This inspires us to believe there is no cap on growth for both our team members' careers and our clients. By nurturing the development of our employees' skill sets, fostering a collaborative culture, and rewarding experience with growth opportunities, we offer roles for every stage of professional life. We believe that success will follow anyone who appreciates endless learning, new challenges, and relationship-building along the way. The relationships and limitless opportunities our people enjoy enable them to capitalize on their talents, develop new skills and set their own goals — which create a uniquely positive synergy between Corterra and the companies we serve. Employee Benefits Corterra is committed to offering a competitive benefits package to our employees. Comprehensive healthcare, vision, dental Competitive salary, performance bonus, and paid time off On site company-paid fitness center 401k savings plan and profit sharing At Corterra Solutions, we're expanding our functional, development, and infrastructure teams with talented professionals. We're working with the HR team at Endeavour Solutions. If you are interested in applying, please e-mail a Cover Letter and Resume to USA Help Desk Level II ITMS - Lisle, Illinois (Posted August 8 2025 Corterra Solutions is seeking an exceptional Helpdesk Level II professional to join our team and deliver outstanding support to our valued clients. In this role, you will focus on providing prompt resolutions to client questions and computer-related issues, whether in person, over the phone, or electronically. Working closely with our Infrastructure team, you will contribute to projects aimed at enhancing functionality and fortifying security. Building lasting relationships with our customers will be a key part of your responsibilities, as you earn their trust through your problem-solving skills, responsiveness, and professionalism.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Create, unlock, reset, and disable user accounts for smooth access management. Oversee day-to-day computer system performance to ensure optimal functionality. Provide expert support and guidance to users, resolving software or hardware-related issues. Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software. Install, configure, test, maintain, monitor, and troubleshoot end user workstation software and networking products. Address equipment vulnerabilities to enhance security. Evaluate and apply advanced security settings to endpoints. Maintain meticulous records of daily data communication transactions, documenting problem-solving actions and installations. Collaborate with vendors or technicians to service major hardware or software issues. Develop comprehensive training materials and procedures to educate users on hardware and software usage. Efficiently manage and maintain an accurate inventory of PCs and other hardware assets. Provide exceptional support and troubleshooting for LAN, wireless, and VPN issues.