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AC
AISIN CORPORATION
IS Specialist
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Job Description
Essential Duties & Responsibilities Provide technical support to team members
Perform software and hardware installations
Set up new devices, including computers, printers, and other office equipment
Troubleshoot network account issues and perform account maintenance
Troubleshoot and repair software and hardware issues
Provide training and assistance for technical issues
Perform secondary phone administration
Maintain familiarity with Microsoft Office 365, Windows, and antivirus software
Provide after-hours support as needed
Provide technical documentation and training to users
Manage Oracle support
Assist with IS security
Manage Service Desk tickets
Assist with IS hardware support and installation Knowledge, Skills & Abilities Effective written and verbal communication skills with internal and external contacts
Strong problem-solving skills to analyze the root cause of software and technical issues
Strong customer service skills
Strong Microsoft Office skills
Basic networking knowledge
Ability to manage and prioritize workload
Ability to develop maintenance schedules in consideration of user uptime
Ability to maintain logs and records of repairs and scheduled maintenance
Device inventory tracking and replenishment while maintaining budgets
Familiarity with Windows, O365 Suite, MS Entra Admin Center, networking hardware, VMware, backup storage such as Veeam and AWS, PowerShell, and Oracle E
Bachelor's degree in Computer Science or a related field
0-2 years of experience