A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Montgomery, IL Job Details Full-time $42,000 - $46,000 a year 20 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Teamwork Attention to detail Organizational skills Desktop administration Time management Full Job Description We're a growing IT consulting firm based in the far west suburbs, and we're looking to add a tech-savvy, personable IT Support Technician to our team. If you're passionate about helping people, solving tech problems, and building your skills in the IT world, we'd love to meet you. You'll be the first person our clients hear from when something breaks, and the one who gets them back to work. It's varied, fast-paced, and you'll touch a wider range of technology in a year here than you would in three years at a single company's internal IT desk.
Position Type:
Full-Time Location:
On-site (Far West Suburbs)
Schedule:
Weekdays 8 to 5. Rotating emergency hours schedule (minimal, but some required) What You'll Do First point of contact for tech support: Handle incoming support tickets and provide initial responses to clients' tech issues.
Remote assistance:
Troubleshoot and resolve technical problems remotely, guiding users through the process.
Password resets and user management:
Assist with password resets, new user creation, and user deletions.
Patch management:
Ensure systems are up to date with the latest security patches and software updates. Backup support for the IT field team: Assist the field team as needed, stepping in to resolve tech issues on-site.
Travel to client sites:
Occasional visits to client locations to provide hands-on support.
Emergency support:
Participate in a rotating emergency schedule (occasional after-hours work).
Documentation:
Keep clear notes on what you fixed and how, so the whole team benefits from your work.
User training:
As you grow into the role, help train end users on best practices and troubleshooting tips.
The Ideal Candidate Experience:
1-3 years of hands-on IT support experience preferred. Comfortable installing and uninstalling hardware and software, supporting Windows desktops, and working with printers and mobile devices.
Communication skills:
Excellent verbal and written skills, with the ability to explain technical issues clearly to both clients and team members.
Helpful by nature:
You're the person friends and coworkers come to when their tech breaks, and you'd rather walk someone through a fix than just do it for them.
Attention to detail:
Strong ability to catch issues before they become problems and ensure high-quality work.
Multitasking ability:
Comfortable handling multiple tasks and tickets simultaneously in a fast-paced environment.
Problem-solving:
Enthusiastic about troubleshooting and helping people with their tech problems.
Tech skills:
Basic understanding of networking (TCP/IP), printers, and device management is a bonus. Familiarity with Microsoft 365 or Active Directory is a plus. CompTIA A+ or similar certifications are welcome but not required.
Positive attitude:
A great attitude and willingness to learn are key. We're looking for someone who's ready to grow with the company.
Organizational skills:
Strong time management skills and the ability to prioritize tasks effectively. Why Join Us?
Learning opportunities:
We're a small team with a relaxed environment where you can grow your skills and gain hands-on experience. We're happy to train the right candidate.
Range of experience:
Working across many clients means you'll see problems and technologies that most in-house roles never expose you to.
Career growth:
If you like to solve problems and constantly learn new things, this is a great place to develop your career in IT. As the company grows, so do the opportunities.
Supportive team:
You'll be working with a collaborative team that values communication, learning, and helping each other out.
Job Type:
Full-time Benefits:
401(k), dental insurance, health insurance, paid time off, vision insurance
Work Location:
In person
To Apply:
If you enjoy talking to people, solving problems, and want to grow your IT skills, we'd love to talk to you! Please send your resume and a brief cover letter explaining why you'd be a great fit for our team.
Job Type:
Full-time Pay:
$42,000.00 - $46,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
