Retail Web & App Support Analyst - SOA 26-05049

Retail Web & App Support Analyst - SOA 26-05049 NavitasPartners - 4.0 Naperville, IL Job Details Contract $29 an hour 3 hours ago Qualifications Jira Bug Tracking (Quality assurance practices) Incident management Technical documentation Mobile applications IT system monitoring Bug Reporting (Quality assurance practices) Mid-level Analysis skills Bachelor's degree Customer support ticket management Organizational skills ServiceNow Systems & applications support Website analysis Cross-functional collaboration Escalation handling 2 years Communication skills Mobile testing System performance monitoring

Full Job Description Job Title:

Retail Web & App Support Analyst Location:

Bolingbrook, IL 60440

Duration:

6 Months (Contract)

Work Schedule:

5 days per week, including Saturday and Sunday Weekend shifts: 7:00 AM - 4:00 PM CT or 8:00 AM - 5:00 PM CT Plus 3 weekday day shifts Position Summary We are seeking a detail-oriented Retail Web & App Support Analyst to support the day-to-day operations of digital platforms, including websites and mobile applications. This role focuses on monitoring system performance, identifying issues, and ensuring timely resolution to deliver a seamless user experience. This position requires weekend availability (Saturday and Sunday) along with three additional weekdays. Key Responsibilities Monitor website and application performance, including traffic, errors, and user activity Identify, troubleshoot, and escalate technical or operational issues as needed Triage and manage incident tickets based on severity and business impact Document issues clearly, including reproduction steps, screenshots, and timestamps Collaborate with IT, engineering, and business teams to resolve issues efficiently Track incidents through resolution and provide regular status updates Analyze basic performance metrics such as conversion rates and error rates Identify trends and provide actionable insights for improvement Execute test cases for new features and validate functionality across platforms Perform testing on desktop, mobile, and application environments Log, track, and follow up on defects until closure Maintain documentation for processes, workflows, and system updates Ensure data accuracy, system stability, and reliability Support ongoing digital initiatives and assist senior team members as needed Required Qualifications Bachelor's degree or equivalent practical experience in a relevant field 2+ years of experience in digital operations, eCommerce, or technical support roles Strong analytical, troubleshooting, and problem-solving skills Basic understanding of website functionality, mobile applications, and user experience principles Familiarity with ticketing or incident management tools (e.g., JIRA, ServiceNow) preferred Excellent communication, documentation, and organizational skills Ability to manage multiple tasks and priorities in a fast-paced environment For more details reach at or Call / Text at 516-862-1203 .

About Navitas Healthcare, LLC:

It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.