A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Temporary Level 1 IT Help Desk Agent (July•December)
ID 2026-837-991
# of Openings 1 Job Locations Marshalltown HQ Naperville, Illinois Category Customer Service/Support More information about this job: Temporary Level 1
IT Help Desk Agent Location:
Marshalltown, IA or Naperville, IL (In-Office)
Duration:
July•December (with potential for conversion to full-time)
Pay Rate:
$17•$21/hour
Schedule:
Monday•Friday (Day or Evening Shift, must be flexible enough to cover either) Position Overview Mechdyne is seeking a motivated and customer-focused Temporary Level 1 IT Help Desk Agent to join our team. This full-time, contract role will run from July through December , with the opportunity for permanent conversion based on performance and business needs. In this position, you'll serve as the first point of contact for technical support, assisting users with a wide range of IT-related issues while delivering exceptional customer service. Key Responsibilities Provide first-level technical support via phone, email, and ticketing systems Troubleshoot and resolve basic hardware, software, and network issues Log, track, and manage incidents and service requests Escalate complex issues to higher-level support teams as needed Follow standard operating procedures and maintain accurate documentation Deliver a positive and professional customer experience with every interaction Schedule & Availability This role requires flexibility to support one of two shifts: Shift Option 1: 7:00 AM•3:00 PM CT Shift Option 2: 2:00 PM•10:30 PM CT Qualifications Strong communication and customer service skills Basic knowledge of: Windows operating systems Microsoft Office applications Ability to troubleshoot technical issues in a fast-paced environment Strong problem-solving skills and attention to detail Previous help desk or customer support experience is a plus Work Environment This is an in-office position that can be based in either: Marshalltown, Iowa Naperville, Illinois Collaborative team environment with hands-on training and support Why Join Mechdyne? Opportunity to gain hands-on IT support experience Potential for full-time conversion at the end of the contract Supportive team environment with professional development opportunities About us
We Value Giving Back:
We are proud to help organizations around the world. It's essential to us that we help solve problems for the greater good and make a difference on the local level. Our commitment to the communities in which we live, and work is a longstanding part of our culture. Statistics show that women, veterans, individuals with disabilities and minorities will not apply to a job if they believe they will not meet all of the listed requirements of a job. Don't be a statistic. We encourage all backgrounds to apply. Mechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package, including performance incentives and profit sharing. Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States.
Note:
This is not a position for which non-US work visa sponsorship will be provided.
Salary Range:
$17•$21 per hour depending on experience and qualifications. Welcome page
