IT Help Desk Technician

IT Help Desk Technician Peoria, IL Job Details $21 - $24 an hour 6 days ago Benefits Health savings account Disability insurance Health insurance Dental insurance Paid time off Parental leave Vision insurance 401(k) matching Pet insurance Qualifications Computer science ITIL Certification Microsoft Outlook Bachelor's degree in information technology Computer Science SCCM Associate's degree in computer science Laptop (troubleshooting support) Equipment installation Equipment troubleshooting Windows Driver's License Associate's degree in information technology Customer support ticket management Microsoft Teams SharePoint 1 year Associate's degree Bachelor's degree in computer science Communication skills CompTIA A+ Entry level Intune Information Technology Full Job Description Farnsworth Group is seeking an IT Help Desk Technician in the posting location below. In this role you will be responsible for both site-local, and remote troubleshooting and support of laptops, peripherals, and applications in dynamic and fast-growing department. As a Helpdesk Technician you are the face of our IT department. Come join our technology savvy team, where we focus on employee development and enjoy promoting from within.

Posting Location:

Peoria, IL What You'll Do:

Image and deploy laptops utilizing SCCM and InTune Provide desktop support in a Microsoft Windows/365 environment Resolve submitted helpdesk tickets in a timely manner Assist staff with day-to-day IT issues Equipment set-up and deployment Assist with various IT projects as assigned

What You'll Need:

Associate's degree in IT, CS, or related field, OR equivalent hands-on experience Working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint) Strong customer service orientation and written/verbal communication skills Valid driver's license (occasional multi-office support)

Nice To Haves:

Bachelor's degree in Information Technology, Computer Science or related field, OR equivalent hands-on experience 1+ year of helpdesk or desktop support experience CompTIA A+ or ITIL certification Experience supporting a multi-site corporate environment Exposure to ITSM/ticketing platforms Who We Are Join Farnsworth Group, a nationally recognized architectural, engineering, and surveying firm, where your career can thrive! For ten consecutive years, we've been certified as a Great Place to Work®, and our engineers, architects, surveyors, and scientists channel their passion and expertise into making meaningful contributions to the world around us. With almost 650 talented professionals across 24 offices, we collaborate with clients ranging from small communities to some of the world's largest brands. Our success is built on our people - their passion, creativity, and commitment to excellence. Here, you'll find a supportive culture that champions your growth, embraces challenges, values work-life balance, and empowers you to make a lasting impact for our clients and the communities we serve. Join us and move your career forward. A Great Place to Work Certified For ten consecutive years, Farnsworth Group has earned the prestigious Great Place to Work® certification—thanks to our employees! Each year, our staff participates in a survey administered by the Great Place to Work organization, measuring perceptions of credibility, respect, pride, fairness, and camaraderie. The results are benchmarked against the nation's leading companies, and only top performers receive the certification. Insights from the survey help us continually enhance our work environment and foster a culture that makes Farnsworth Group an even greater place to work.

Featured benefits and perks include:

401(k) with 100% Company Match up to 5%

Medical/Dental/Vision Insurance Plans Flexible Spending and Health Savings Accounts Short & Long-Term Disability Maternity and Paternity Leave Professional Development and Training Mentoring Program Paid Time Off Wellness/Fitness Reimbursements Pet Insurance Plan Salary Range:

$21.00 - $24.00 per hour (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, as well as internal and external equity) Statement on Diversity and Inclusion Farnsworth Group is a collection of employees with unique backgrounds and perspectives that all come together to make us a better Company. It is our goal to recruit, hire, develop, retain, and promote a diverse group of people. Join us…and let's make a difference, together. Farnsworth Group, Inc. is proud to be a M/F Disabled and Veteran EEO/AA employer. For immediate consideration , please Apply Online by clicking on the " Apply for this Position " tab below. #LI-Onsite