A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Full Time TRAVEL There may be occasional local day travel. SUMMARY Help Desk support are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
ESSENTIAL FUNCTIONS
Monitor and respond quickly to incoming requests relate to IT issues. Maintain computer systems and act as support if any system goes down. Responsible for PC's, Printers, Servers, and related equipment (monitor, keyboard, mouse, hard drive, etc). Maintain user PCs, including upgrades and configuration as needed. Assist with onboarding of new users. Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC software.
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
REQUIRED EDUCATION AND EXPERIENCE A
High School Diploma or equivalent is required.
QUALIFICATIONS
General awareness of computer systems, PC repair, and network management Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Ability deploy, configure, and support operating systems on desktop and mobile Understanding and appreciation for information security within systems and user devices. Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.
WORK ENVIRONMENT
May be sitting at a desk for long periods of time. EEO Statement Adams County is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Type:
Full-time Benefits:
Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person
Pay:
From $19.00 per hour
Benefits:
Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance
