A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Rockford, IL Job Details Contract Up to $18 an hour 1 day ago Benefits Professional development assistance Qualifications Customer returns handling Account troubleshooting User training (technical support) Email configuration (technical support) Billing troubleshooting Full Job Description Job Summary We are seeking a dynamic and proactive Desktop Support Technician to join our IT team! In this vital role, you will be the frontline hero for resolving technical issues, ensuring seamless computer management, and maintaining robust IT infrastructure across our organization. Your expertise in operating systems, hardware, software troubleshooting, and network connectivity will empower our teams to work efficiently and confidently. If you thrive in a fast-paced environment, possess excellent communication skills, and are passionate about delivering outstanding customer service, this opportunity is perfect for you! Join us to make a tangible impact by supporting our users and enhancing our technological capabilities every day. Duties Provide technical support to end-users via help desk tickets, phone calls, or on-site visits, ensuring prompt resolution of hardware and software issues. Install, configure, and maintain desktop computers, laptops, peripherals, and other hardware components to optimize performance. Troubleshoot operating systems such as Windows and macOS, along with software applications including Microsoft Office suite and other productivity tools. Manage computer networks by configuring LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other network devices to ensure secure connectivity. Support IT infrastructure maintenance tasks such as updating firmware, managing user accounts through tools like BMC Remedy or ServiceNow, and monitoring system health. Assist with software troubleshooting for various applications and operating systems; escalate complex issues to specialized teams when necessary. Maintain detailed documentation of incidents, resolutions, and hardware inventories using Jira or similar ticketing systems to ensure transparency and accountability. Qualifications Proven experience in IT support or desktop support roles with a strong understanding of computer hardware and software troubleshooting. Proficiency in operating systems including Windows, macOS, and Linux environments. Familiarity with computer networking concepts such as LAN setup, VPN configuration, firewalls, and network security best practices. Experience managing computer management tools like BMC Remedy or ServiceNow; knowledge of Jira is a plus. Excellent communication skills with the ability to explain technical issues clearly to non-technical users. Strong customer service orientation with a proactive approach to problem-solving. Knowledge of help desk procedures and ticketing systems to track incidents effectively. Join us as a Desktop Support Technician and become an essential part of our mission to deliver reliable technology solutions! Your expertise will help foster a productive environment where innovation thrives through seamless IT support.
