Rockford University invites applicants for the position of Help Desk Specialist. The selected candidate will be responsible for troubleshooting malfunctioning equipment, supporting audio/visual requirements for events, and supporting the University for all information technology needs.

DUTIES:

Use and maintain work order tracking system to ensure all work orders are entered and updated. Perform a variety of technical tasks ranging from installation of computer hardware and software to troubleshooting malfunctioning equipment including desktop computers, laptops, printers, projectors, mobile phones and desk phones, etc. Support Audio/Visual requirements for various demands and events. Provide Audio/visual setup, breakdown, inventory control, configuration, repair, recording and other requirements as needed. Perform installations, upgrades and backups of software and hardware applications. Maintain the personal computer workstations, productivity applications, anti-virus software, utilities, and workstation LAN connectivity. Troubleshoot software and hardware failures. Identify network problems when they occur and assist Network Administrator with troubleshooting. Act as a project member for major technical systems efforts, executing assigned tasks. Team player to work with counterparts and peers within the department. Specific duties include (but are not limited to): Answer and log incoming calls, working to close open tickets. Plan, install, maintain and support the PC workstations and LAN. Maintain network productivity application software (Microsoft Office, Anti-Virus, etc.) on distributed systems within the company. Manage the constant flow of projects (issues and requests) that arrive and coordinate the completion of these tasks. Assist the staff with user support issues as they relate to the systems. Provide consultation and frontline support services to senior-level staff. Communicate clearly and effectively ticket information to support staff of multiple organizations as well as to customers. Support and maintain the desk phones in offices and the directory information in the phone switch. Follow pre-set definitions for tasking, assign support tickets to resources as needed and follow up on the completion of those tickets. Assist in maintenance of software product and license records; assist in ensuring compliance with applicable software copyright laws and regulations. Assist in the development of user training. Research and investigate new LAN and PC workstation designs and productivity application products. Work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. Set up or set up and operate audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, and related electronic equipment for concerts, sports events, meetings and conventions, presentations, and news conferences.

QUALIFICATIONS

• Customer Service skills
• Strong Troubleshooting skills
• Strong Interpersonal and professional communication skills
• Organizational skills EDUCATION and/or

EXPERIENCE

• Two year degree or equivalent experience in information technology
• 1-2 years experience in information technology
• A+ certification preferred

To Apply:

Please submit resume, cover letter indicating salary requirements, and list of three professional references to HumanResources@rockford.edu . Review of resumes will begin immediately and continue until the position is filled. This full-time, non-exempt opportunity offers an hourly rate of $19.00-19.25 an hour.

Our Benefits:

Supporting You Every Step of the Way We believe in taking care of our employees, which is why we offer a competitive benefits package that goes above and beyond. Here's how we support your health, happiness, and future:

Comprehensive Health Coverage :

Medical, dental, and vision insurance to ensure you and your family stay healthy. Savings for

Health & Dependent Care :

Flexible savings options to manage healthcare and dependent care costs.

Financial Protection :

Life, AD&D, and disability insurance for peace of mind when life throws you a curveball.

Retirement Security :

403(b) plan with employer contributions to help you build a secure future.

Personal Support :

Access to our Employee Assistance Program, offering resources for both personal and professional needs.

Education Benefits :

Tuition remission for full-time and part-time employees, their spouses, and dependents. We offer tuition remission both at Rockford University and other partnering colleges through a tuition exchange.

Work-Life Balance :

Generous paid time off to help you recharge and spend quality time with loved ones. At Rockford University, we are committed to fostering an inclusive and supportive environment that values a well-rounded workforce and community. We welcome candidates who, through their professional experience, contribute to excellence in their work and enhance our institutional mission.

Job Type:

Full-time Pay:

$19.00 - $19.25 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Education:

Associate (Preferred)

License/Certification:

CompTIA A+ (Preferred)

Work Location:

In person