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NF
Nigel Frank International
IT Help Desk
Career Insights for Systems Support Specialist
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Based on Illinois data
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What they do
A Systems Support Specialist provides technical support for the computer and communications systems at a business or organization. Installs and configures computer software, hardware and equipment, and provides troubleshooting for network issues. Manages documentation, maintenance and repairs. May provide help desk support or manage user accounts.
$64,791 / year median in Illinois
-2% projected decline
Job Description
We are seeking a Desktop Support specialist to provide direct technical support within our organization, focused on ensuring the smooth operation of our IT environment utilizing Azure technologies. In this onsite role, you will play a crucial part in resolving issues and enhancing user experience by working closely with team members across departments to uphold productivity.
- Proficient in desktop support and troubleshooting hardware/software issues
- Strong knowledge of Azure services and integration
- Experience with Active Directory and user account management
- Ability to develop and execute training sessions for end users
- Familiarity with ticketing systems and ITIL best practices This position is located onsite, offering a collaborative environment where your contributions will directly influence day-to-day operations.