A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
Help Desk Technician Hoffer Plastics - 3.8 South Elgin, IL Job Details Full-time $50,000 - $60,000 a year 6 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Vision insurance Life insurance Qualifications High school diploma or GED Full Job Description Want to be part of something special? We're Filling Important Jobs! Join an industry leader and innovator looking for people who want to make a difference. Hoffer Plastics is hiring for " Help Desk Technician ", " 1st shift ". Starting Pay $50k - $60K (based on experience)
ESSENTIAL RESPONSIBILITIES
Frontline Technical Support:
Promptly respond to helpdesk inquiries, providing professional and courteous assistance via phone, email, or ticketing systems.
ResearchProblem-Solving:
Use internal resources, documentation, and online references to investigate unfamiliar issues and implement effective solutions.
TroubleshootingIssue Resolution:
Diagnose and resolve routine hardware, software, and connectivity problems. In more complex scenarios, coordinate with vendor support or escalate to senior technicians.
Device DeploymentSoftware Installation:
Configure and deploy new devices, install approved software, and ensure all systems are updated and secured.
ERP FamiliaritySupport:
Learn key business processes within the ERP system to assist users with routine tasks and basic troubleshooting.
DocumentationReporting:
Record details of all issues, the steps taken to resolve them, and outcomes achieved. Develop and maintain installation, deployment, and troubleshooting guides for future reference.
Customer ServiceCommunication:
Translate technical information into clear, accessible terms. Provide a supportive, positive experience for users with varying levels of technical skill.
Continuous LearningCybersecurity Awareness:
Demonstrate curiosity and a willingness to explore new tools, technologies, and cybersecurity threats. Integrate least privilege and zero-trust concepts into day-to-day work.
Team CollaborationProjects:
Work effectively with senior technicians, IT staff, and other stakeholders on improvements, system enhancements, and occasional project-related tasks outside normal business hours.
PHYSICAL REQUIREMENTS
Incumbent will: Frequently sit and use keyboard, Frequently be exposed to constant cold. Occasionally be exposed to frequent temperature changes Sometimes stand and walk. Seldom bend at the waist, twist/turn, kneel/crouch, climb, Seldom lift below the waist up to 50 lbs.. Seldom lift above the waist up to 30 lbs. Seldom lift above the shoulder up to 10 lbs. Seldom push/pull up to 50 lbs.
QUALIFICATIONS
Education:
High school diploma or GED required; an Associate's degree, IT certificate (e.g., CompTIA A+), or related coursework preferred.
Technical Aptitude:
Familiarity with Windows operating systems, standard office productivity tools, and basic networking concepts. CuriosityDrive to
Learn:
Demonstrated interest in expanding technical knowledge, staying current with industry trends, and proactively seeking opportunities to improve.
ERPBusiness Process Interest:
Willingness to understand how business processes function within the ERP environment to better assist users.
Customer Service Orientation:
Strong communication skills, with the ability to offer patient, helpful guidance to users of all technical backgrounds.
Problem-Solving Ability:
Detail-oriented, logical, and resourceful in addressing technical challenges.
Team Player:
Receptive to feedback, eager to learn from experienced colleagues, and committed to a positive, collaborative environment.
Security Mindset:
Understanding of and respect for security principles, including least privilege and zero trust, as part of everyday responsibilities.
Flexibility:
Comfortable working occasional non-standard hours to support projects or urgent needs.
Benefits:
Blue Cross Blue Shield Medical, Dental and VSP Vision Insurance Hoffer Plastics matches .50 per $1.00 dollar contributed each payroll period up to 6% plus a Safe Harbor contribution of an amount equal to 3% of employee's annual eligible earnings Paid Life Insurance in the amount of 1.5 times basic annual salary Short term and Long-term Disability 2 Weeks Paid Vacation and up to 5 Days of Illinois Paid Leave. 9 Paid Holidays Reimbursements (Tuition, Prescription Safety Glasses, Steel Toe Shoe, and Fitness) Join an established, growing third generation U.S. company that goes "All In" for people, plastics and purpose.
Hoffer Plastics Corporation:
There's a part of us in Every Piece . www.hofferplastics.com Hoffer Plastics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status .
