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Babbitting Service Inc

IT Support Technician (SEP)

Pay: $24.50–$29/hr

Posted: 2 days ago

Location: South Elgin, IL (Onsite)

Last Updated: 5 hours ago

Hours: Full-Time

Expires: 10/6/2026

Career Insights for Technical Support Engineer / Analyst

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Based on Illinois data

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$55,162 / year median in Illinois

+0% projected growth

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Job Description

IT Support Technician (SEP) Babbitting Service Inc - 3.5 South Elgin, IL Job Details Full-time $24.50 - $29.00 an hour 17 hours ago Qualifications Computer operation Wireless networking Operating system updates Incident Escalation Software installation Computer management Customer support ticket management Desktop applications Productivity software Desktop administration Escalation handling Operating system installation 802.11 (Wi-Fi)

Full Job Description Description:

Babbitting Service Inc has an opportunity for a 'hands-on and onsite' candidate with 2+ years' experience to fill an IT Support Technician position at our corporate location. The onsite, in-house IT Support Technician will provide first-line technical assistance to end-users, ensuring timely resolution of hardware, software, and network-related issues. This role is responsible for troubleshooting, diagnosing, and escalating problems, when necessary, while delivering excellent customer service. Daily interaction includes responding to user inquiries through the ticketing system in a professional and timely manner. this role also involves diagnosing and resolving basic hardware, software, and connectivity issues, assisting with password resets, account setups, and access permissions, and providing users with guidance on best practices and basic troubleshooting steps. Work schedule is Monday - Friday; 7:30 am - 4pm with occasional evening or weekend availability for urgent and critical issues. Position may require travel to other Plant locations.

Requirements:

Preferred candidates will have: A minimum of an associate's degree in IT, Computer Science, or related field or equivalent related experience. CompTIA A+ or similar certification preferred. Experience working with helpdesk ticketing systems. Exposure to Active Directory and remote support tools.

Other requirements:

Basic knowledge and understanding of Windows OS environment and familiarity with common office applications (MS 365). Knowledge of networking fundamentals (TCP/IP, WI-FI troubleshooting). Ability to Install, configure, and update operating systems and standard applications. Document all support requests and resolutions in the helpdesk system. Escalate complex issues to other team members when required. Maintain knowledge of company IT policies and security protocols. BSI participates in E-Verify Candidates must complete background check prior to orientation Compensation details: 24.5-29 Hourly Wage PIc0bbd1c4f28f-25404-41517019