IMPORTANT NOTES

Key Responsibilities Include:

+ Provide 2nd level contact and support of customer issues either in person, over the phone or via remote support tools. + Work with users to determine the nature of issues, document request information, walk users through the problem-solving process and document resolution + Partner and collaborate with IT Operations and Enterprise Applications teams to provide the best experience for all users. May get involved in supporting activities in these areas including but not limited to desktop imaging, application administration/configuration, hardware deployments, setting up new equipment + Assist in the development and maintenance of IT training materials and Knowledge Base articles

Qualifications:

+ Must have minimum of 5 years of experience in Technical End User Support Experience (Supporting, Installing PC Hardware, Supporting, Troubleshooting, Installing IT applications) + Must have work experience with Active Directory and Group Policy is a plus + Must have experience working with IT ticketing systems

Skills, Knowledge & Abilities:

+ Must possess excellent interpersonal skills and can work effectively with a diversity of personalities. + Must be approachable, show respect for others, and effectively communicate with colleagues in a way that projects a desire to help and a commitment to improving the end-user experience + Must have a strong technical background in desktop (Mac/Windows) and cloud application support + Must have telephone and mobile technical experience

Requirements:

+ Candidate must be able to effectively communicate in English (written & verbal) + Candidate must have permanent authorization to work in the USA for any employer + Corp to corp candidates will not be considered The base range for this contract position is $20 - $35 per hour, depending on experience. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status. In some cases, LRS Consulting uses generative artificial intelligence (AI) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact AI.Questions@lrs.com with any questions. What to do if you suspect fraud: If you receive a suspicious offer or communication claiming to be from us, do not share any personal or financial information. You can notify us using our contact page atContact Levi, Ray & Shoup, Inc (https://www.lrs.com/contact/) .

IMPORTANT NOTES

+ All legitimate correspondence from our recruiting team will only come from an email address ending in @lrs.com. 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