A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
As a Senior Technical Support Specialist, you'll address the most complex technical challenges, providing expert-level support and guidance. This role encompasses system administration, advanced troubleshooting, and mentoring junior staff, driving IT infrastructure improvements and strategic departmental goals.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field preferred. 7+ years of relevant experience in technical support, systems administration, or a related field, including 3+ years in a senior role. Expert knowledge of IT infrastructure, network systems, and cybersecurity practices. Strong leadership and project management skills.
Key Responsibilities:
Resolve advanced technical issues involving IT infrastructure and complex environments. Manage server and network configurations. Mentor junior technical support staff. Lead IT projects from planning through execution.
Relevant Certifications:
CompTIA Security+: Validates baseline cybersecurity skills. Certified Information Systems Security Professional (CISSP): Recognizes advanced information security skills.
Microsoft Certified:
Azure Administrator Associate:
Focuses on managing cloud services in Azure. VMware Certified Professional - Data Center Virtualization (VCP-DCV): Demonstrates expertise in VMware vSphere environments.
Cisco Certified CyberOps Associate:
Prepares for roles in cybersecurity operations.
Requirements and Benefits:
Must be 21 years of age to apply. Must be able to lift up to 50 lbs. Must be able to sit and/or stand for long periods of time. Must be able to pass a federal background check. We are proud to offer a competitive benefit package including medical, dental, vision, life insurance, short/long term disability, 401K, and great potential for career growth. Nature's Grace and Wellness is an
Equal Opportunity Employer:
We are committed to a diverse workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual preference or orientation, gender identity, age, marital status, pregnancy, military or veteran status, disability, or any other trait or status protected by federal, state, or local law. Salary $68000 - $75000 USD per year
