We are looking for an IT Support specialist to provide hands-on technical assistance for end users in West Chicago, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving day-to-day technology issues, delivering strong customer service, and supporting a wide range of workplace devices and applications. The role will focus on maintaining reliable desktop and mobile computing environments while helping employees stay productive through timely troubleshooting and support.

Responsibilities:

• Provide direct technical support for employees by diagnosing and resolving hardware, software, and operating system issues across desktop and laptop environments.
• Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and other commonly used productivity tools.
• Set up, configure, and deploy computers and related equipment for new employees, replacements, and ongoing business needs.
• Support mobile technology by troubleshooting connectivity, application, and device issues on both Android and iOS platforms.
• Maintain and resolve service desk tickets while documenting incidents, requests, solutions, and useful knowledge articles with clear detail.
• Deliver deskside support for peripherals such as printers, scanners, and other end-user equipment to ensure consistent workplace functionality.
• Use structured troubleshooting methods to identify root causes, apply effective fixes, and escalate more complex issues when needed.
• Contribute to endpoint support activities, including device management tasks and participation in an on-call rotation as required.