IT Support Technician / Help Desk - Networking Focus

We are looking for a motivated and technically skilled IT Support Technician to join our team. This is a hands-on role supporting our internal users and network infrastructure. The ideal candidate is a self-starter who takes ownership of issues, communicates clearly with both technical and non-technical staff, and brings solid experience with Cisco networking equipment and Microsoft 365.

RESPONSIBILITIES

• Serve as the first point of contact for IT support requests via phone, email, and in-person
• Diagnose and resolve hardware, software, and connectivity issues in a timely manner
• Configure, manage, and troubleshoot Cisco switches and routers
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, and user/license management
• Set up and maintain workstations, printers, and peripheral devices
• Manage user accounts and access controls in Active Directory and Entra ID
• Monitor and manage endpoint security using Carbon Black, including alerts, policy management, and incident response
• Document issues, resolutions, and IT procedures clearly and accurately
• Proactively identify recurring issues and propose lasting solutions
• Coordinate with vendors and third-party support when necessary
• Assist with network monitoring, VLAN configuration, and basic firewall management

REQUIREMENTS

• 3+ years of experience in an IT help desk or support technician role
• Hands-on experience with Cisco IOS
• switches and routers (configuration, troubleshooting, VLANs, trunking)
• Microsoft 365 administration experience (Exchange Online, Teams, SharePoint, Intune, or similar)
• Strong understanding of TCP/IP networking, DNS, DHCP, and basic routing concepts
• Proficiency with Windows 10/11 and Windows Server environments
• Excellent verbal and written communication skills
• able to explain technical concepts clearly to end users
• Proven ability to work independently, prioritize tasks, and take initiative without constant direction
• Experience with Active Directory / Entra ID user and group management

NICE TO HAVE

• CompTIA A+, Network+, or Microsoft certifications (MS-900, MD-102, etc.)
• Experience with Atera RMM/ticketing platform
• Familiarity with Carbon Black endpoint security and antivirus management
• Familiarity with Group Policy management
• Basic experience with Docker containers on Linux
• Experience with Microsoft Azure (Web Apps, Azure SQL, resource management)
• Experience supporting VoIP/Teams Phone systems

WHAT WE OFFER

• Competitive salary commensurate with experience
• Health, vision, and dental insurance plus full supplemental insurance options
• 401(k) with company match
• Paid Time Off (PTO)
• Opportunity to grow in a hands-on, varied technical environment
• Collaborative team and stable work environment

Job Types:

Full-time, Permanent Pay:

$25.48

• $32.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

IT Support Technician /

Help Desk:

3 years (Required) Ability to

Commute:

Wood Dale, IL 60191 (Required)

Work Location:

In person