Job Title:

IT Support Technician Location:

Anderson, SC 29625

Shift:

days Mon-Fri 7:30a-4:30p with OT as needed

Salary:

$70-75k Reports to:

IT Manager Status of Hire:

full-time, direct hire

Industry:

automotive manufacturing

Responsibilities:

Manage hardware and software incidents and requests from end users Able to address level 1 (call management) level 2 (resolution with procedure) or level 3 (depending on skills) help desk tickets and work off a ticketing system Setup of new user workstations, perform hardware and software updates, upgrades, and renew PCs Incident and request management Collect end users incidents and requests Solve issues and answer requests Manage Level 1 support (solve issues using experience, procedures and trainings) Manage Level 2 support (problems not documented) and document solutions Reassign to the right person if necessary Answer user questions Deploy best practices Report on monthly basis Hardware inventory management Keep accurate inventory of IT assets (office, production hardware) Plan renewal of hardware & replace obsolete equipment Reconfigure hardware equipment depending on users' needs Communication to users Communicate to the users the IT assets' rules of use and the local IT organization to support the assets Participate to awareness sessions with users (information security, IT tips...)

Requirements:

2 years' experience as an IT Support Technician in a production environment providing hardware and software support, maintenance Associates degree in Information Technology, Networking, or similar specialty preferred