A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
The Automation Site Support Engineer will provide automation engineering expertise for a regulated manufacturing customer as a new facility moves from project delivery into operations. The engineer will help build sustainable support practices, configure and troubleshoot automation systems, support readiness activities, and preserve knowledge through operational handoff. This contract role requires on-site collaboration for project activities, workshops, reviews, and readiness work.
Responsibilities:
Facilitate cross-functional discussions about automation site support and lead them when needed. Coordinate with project teams, site support teams, administrators, and operational stakeholders to enable a smooth transition from delivery to operations. Develop sustainable automation support practices for work intake, prioritization, production support, on-call coverage, and execution. Assist with control system configuration, troubleshooting, standards, and system development using DeltaV and Rockwell platforms. Support development of operational metrics and key performance indicators. Help create hardware practices and standards for automation panels, field instruments, wiring, and related components. Identify support gaps and develop practical processes that address them. Develop support practices that align with change management expectations in a regulated environment. Support standard operating procedure development, system readiness, validation and testing coordination, and operational handoff. Coordinate process historian integration activities and work with functional stakeholders across automation, operations, and process engineering. Report progress and communicate challenges weekly to automation leadership. Provide shift support after operational transition when required.
Job Requirements Qualifications:
Demonstrated experience configuring automated systems using DeltaV, Rockwell, or both. Strong working knowledge of ISA 88, operational support practices, and stakeholder work prioritization. Experience with automation hardware, panels, field instruments, and wiring. Experience translating cross-functional input into automation system documentation and configuration. Experience working in a regulated manufacturing environment that follows Good Manufacturing Practice requirements. Excellent communication and collaboration skills with the ability to align stakeholder needs with automation policies, practices, and support processes. Ability to collaborate on site as required by project activities, workshops, reviews, and readiness efforts.
Preferred Qualifications:
Pharmaceutical or life sciences manufacturing experience, particularly in new facility delivery and operational support. Experience configuring and troubleshooting automation system networks. Experience with automation system administration. Experience coordinating cross-functional discussions with automation stakeholders. Experience creating standard operating procedures, training materials, readiness packages, operational handoff plans, and continuous improvement routines. Experience using Jira for issue tracking. Experience with PI Historian, PI Asset Framework, PI Vision, or WIN 911. Already have an account? Log in here
