Job Title:

Digital Banking Analyst Summary of Duties and Responsibilities:

As a Digital Banking Analyst , you will be a key component to the success of our services by ensuring Digital Banking products are functioning as expected. You will also be primarily responsible for supporting and maintaining crucial applications including online banking, mobile banking, debit card and ATM services, and supporting our internal staff to resolve specific issues and inquiries.

What You'll Do :

A Day in the Life - Your focus will be supporting our internal and external customers in a variety of ways including providing escalated support for critical Digital Banking services and equipment, managing application updates and hotfixes, as well as coordinating small-scale projects to meet deadlines. As a Digital Banking Analyst, you will also work with various business units to communicate product release information, improve processes linked to Digital Banking, and analyze reporting to measure customer trends. As you gain experience, you will flex your communication and decision making skills as you take ownership of critical systems, manage vendor relationships, communicate with stakeholders, and so much more! You're Part of a Team - You are a member of the Digital Banking team focused on providing and maintaining exceptional digital banking tools for our customers. You will also collaborate with vendors and various departments to ensure effectiveness of applications and proper resolution to inquiries. What it

Takes:

5+ years banking experience in application support and/or customer support of digital services Bachelor's degree in Computer Science or Computer Information systems preferred Vendor and/or project management is a preferred Working knowledge of customer form factors, including mobile devices, tablets, desktop/laptops and the associated operating systems and internet browsers.

Ability to:

communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, and work independently and as a team member. Attention to detail and strong organizational skills Proficiency in

Microsoft Word and Excel, Access and Visio Bonus Points:

Experience supporting customer facing applications Bilingual/Multi-lingual What we can offer you: Medical, dental, vision, STD, LTD, Life insurance, etc. 17 days paid time off, 11 paid holidays and bereavement leave Educational Assistance Program Wellness benefits Life event coverage Paid parental bonding leave Service awards Financial benefits including 401(k) match, stock purchase plan and more Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping. Logo wear discounts Free checking account, checks and discounted bank services This position is available at any of the following locations: 4424 Vogel Road, Evansville, IN 47715 1311 W 12th Avenue, Jasper, IN 47546 101 Huntington Drive, Louisville, KY 40223 1805 Campbell Lane, Bowling Green, KY 42104

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.