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E
EXOS
Desktop Support Technician
Career Insights for Technical Support Engineer / Analyst
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Based on Indiana data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,107 / year median in Indiana
+5% projected growth
Job Description
Position Type Contractor Duration 12 months Job Description Overview We are seeking a hands-on Help Desk / Desktop Support Specialist to join our IT team as an embedded resource supporting end users across the organization. This role is ideal for a self-starter who can quickly learn a new environment, troubleshoot independently, and provide excellent customer service without requiring constant oversight. This individual will be the go-to resource for desktop issues, user support, and day-to-day technical troubleshooting while working closely with our existing IT staff. Key Responsibilities
- Provide day-to-day desktop and help desk support for end users
- Troubleshoot hardware, software, printer, network, and connectivity issues
- Support Microsoft Windows environments and Microsoft 365 applications (Outlook, Teams, OneDrive, etc.)
- Perform user account management in Active Directory (new users, resets, permissions, access issues)
- Diagnose and resolve profile, login, and shared drive access problems
- Image, configure, and deploy laptops and desktops
- Document work and update tickets in the ticketing system
- Prioritize and manage multiple support requests effectively
- Escalate issues appropriately when necessary
- Deliver clear, professional communication to non-technical users
- Proactively identify recurring issues and recommend improvements Required Skills & Experience
- 4+ years of hands-on Help Desk or Desktop Support experience
- Strong troubleshooting skills across Windows OS, printers, and network connectivity
- Experience with Active Directory user management
- Experience supporting Microsoft 365 (Outlook, Teams, OneDrive)
- Familiarity with ticketing systems ServiceNow.
- Ability to work independently with minimal direction
- Strong customer service and communication skills
- Ability to quickly learn a new IT environment Preferred Experience
- Experience imaging and deploying devices
- Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN)
- Experience working as part of an internal IT team
- Knowledge of profile troubleshooting and shared drive permissions Already have an account?