Toyota Motor Sales Apply Now Director, Technical Support Indianapolis, IN, US

• Posted 16 days ago

• Updated 5 hours ago Full Time On-site Fitment Dice Job Match Score™ To see how well you match this job, please log in or create an account . Once logged in, be sure to complete your profile to get the most accurate match score. Job Details Skills Customer Support Reliability Engineering TAL IT Service Management Programmable Logic Controller Robotics Partnership Sales Issue Resolution Messaging Root Cause Analysis Team Building Accountability Continuous Improvement Analytical Skill Problem Solving Conflict Resolution Customer Facing Escalation Management FOCUS Operational Excellence Scalability Service Operations Leadership Technical Support Management Communication Collaboration Adaptability Training Reporting Information Security Warehouse Brand Insurance Logistics Recruiting Customer Support Reliability Engineering TAL IT Service Management Programmable Logic Controller Robotics Partnership Sales Issue Resolution Messaging Root Cause Analysis Team Building Accountability Continuous Improvement Analytical Skill Problem Solving Conflict Resolution Customer Facing Escalation Management FOCUS Operational Excellence Scalability Service Operations Leadership Technical Support Management Communication Collaboration Adaptability Training Reporting Information Security Warehouse Brand Insurance Logistics Recruiting Show more

Summary Job Overview:

The Director, Technical Support, Lifecycle Services N.A. is responsible for leading and continuously improving 24/7 technical support and hotline operations across North America, delivering comprehensive technical services spanning software, controls, robotics, conveyor systems, and advanced automation technologies. This role ensures always-on customer support, rapid issue resolution, and system reliability for mission-critical automated environments. The Director, Technical Support, Lifecycle Services N.A. partners closely with Sales, customers, and key technology vendors to support strategic account relationships and critical customer QBRs, reinforcing confidence in technical performance, vendor coordination, and lifecycle support delivery. The Director, Technical Support, Lifecycle Services N.A. is a key member of the TAL N.A. Management Team and reports directly to the Vice President, Lifecycle Services N.A .

Job Functions:

24/7 Technical Support & Hotline Operations Own and operate a 24/7/365 technical support hotline. Define staffing models, on-call rotations, and escalation paths. Drive improvements in first-call resolution, MTTR, and all contract driven metrics. Multi-Discipline Technical Services Leadership Lead support across software, controls/PLC, robotics, conveyor, and advanced automation technologies. Ensure technical depth, training, and readiness across all disciplines. Sales Partnership, Customer QBRs & Vendor Coordination Partner with Sales to support strategic and at-risk accounts. Participate in and support critical customer QBR meetings. Coordinate with key vendors to support issue resolution and customer discussions. Align internal teams and vendors to ensure consistent messaging and accountability. Escalation Management & Continuous Improvement Serve as executive point of accountability for critical escalations. Lead root cause analysis and corrective/preventive actions. Leadership & Team Development Lead and develop high-performing technical support teams. Foster a culture of accountability, continuous improvement, and customer-first thinking.

Travel Requirements:

Less than 15% travel Required Qualification s and

Preferred Skills:

Core Competencies Strategic thinker with strong analytical and problem-solving capabilities. Proven leader with experience managing complex technical support or service organizations. Strong customer-facing and escalation management skills. Ability to influence senior stakeholders and drive alignment across cross-functional teams. Results-driven mindset with a focus on operational excellence and scalability. Excellent written and verbal communication skills. Experience & Education 10+ years of experience in technical support, service operations, lifecycle services, or related operational leadership roles. Demonstrated experience leading enterprise or mission-critical technical support environments. Bachelor's degree in Engineering, Operations, Business, or a related discipline (advanced degree a plus). Strong technical understanding of automated systems, software-enabled solutions, or complex industrial environments. Experience managing geographically distributed teams. Willingness to travel as required. Exceptional communication skills with the ability to influence, collaborate, and drive alignment among stakeholders. Adaptable team player who thrives in a diverse and dynamic business environment. Strong cultural awareness, capable of navigating complex business landscapes across the North American region. Must be eligible to work in the USA long term without sponsorship. Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls. Location This position will be located in Noblesville, Indiana.

About Toyota Automated Logistics:

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services. In addition to exciting work at a growing company, we offer the following benefits: Health, Dental, and Vision Insurance 401(k) Retirement Plan with a company match Vacation / Holiday Pay Paid Volunteer time off Tuition Reimbursement Professional Associations, Conferences and Subscriptions Company Meetings & Events Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

10212225

Position Id:

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