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Medasource

Help Desk Analyst

Pay: Not specified

Posted: 4 weeks ago

Location: Notre Dame, IN (Onsite)

Last Updated: 3 days ago

Hours: Full-Time

Expires: 10/11/2026

Career Insights for Help Desk Technician / Analyst

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Based on Indiana data

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$49,692 / year median in Indiana

-16% projected decline

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Job Description

Help Desk Analyst at Medasource Help Desk Analyst at Medasource in Notre Dame, Indiana Posted in 1 day ago.

Type:

full-time

Job Description:

About the

Role:

Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.

Key Responsibilities:

Provide Tier 1 helpdesk support to end users Troubleshoot and resolve technical issues efficiently Assist users with varying levels of technical knowledge and backgrounds Manage multiple tasks and prioritize effectively in a fast-paced environment Deliver exceptional customer service to ensure user satisfaction

Qualifications:

Previous Helpdesk experience, preferably Tier 1 support Excellent customer service and communication skills Strong troubleshooting and problem-solving abilities Ability to multitask and work independently Experience in the healthcare industry is a major plus